Kristen M Ernst
Rimrock,AZ
Summary
Results-driven communications professional with proven track record in crafting compelling narratives and managing content across various Knowledge Management and eCommerce platforms. Known for fostering collaborative environments and adapting to evolving communication needs. Notable for exceptional writing skills, problem-solving and strategic planning.
Overview
15
15
years of professional experience
Work History
Communications Consultant and Project Manager
Consultant for the Stretch to Win Institute
09.2015 - Current
- Oversaw Configio web migration project, recognized potential issues and implemented solutions.
- Streamlined processes for improved productivity through systems analysis, optimization, and SOPs.
- Arranged stakeholder discussions to address and clarify project deliverables, schedules and potential conflicts.
- Collaborated internally and with marketing teams to create over 1,000 effective campaigns.
- Produced and distributed online newsletters, graphics and social media announcements.
- Authored, distributed, and analyzed surveys to collect essential data.
- Streamlined internal processes by creating detailed systems operating procedures.
- Partnered with educators to design and implement 20+ digital educational tools.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
Compliance Analyst
Randstad Contractor for Voya Financial
04.2015 - 09.2015
- Reviewed and composed 100+ web content summaries on industry, regulatory, and legal topics for Investment Management Sub-Advisors.
- Reviewed Sub-Advisor data and organized relevant content for delivery.
- Reconciled Proxy Voting holdings files with in-depth analyses.
- Conducted analysis and markup on new documents identifying conflicts of interest.
Recommendations Coordinator
American Express
07.2010 - 12.2014
- Established goals, objectives and development plans for role at its inception.
- Built strong connections and served as intermediary among Operations, SMEs, and CCPs across 20 business units.
- Created revised Recommendations workflow within back-end system, enabling quicker updates to online content, eliminating gaps in missing, required compliance approvals.
- Collaborated with international teams to initiate Recommendations Tracker supporting our global business partners.
- Implemented manual reporting process & developed delivery spreadsheet metrics.
- Defined role's procedures, created OL / SME training materials, and facilitated Live Meeting trainings for new on-boarding business units.
- Analyzed systems bugs pertaining to back-end functions and Analytics systems.
- Identified Recommendations reporting gaps, tested with engineering, presented findings to Oracle for resolution.
Education
Bachelor of Fine Arts - Visual Communication, Computer Imaging Emphasis
Northern Arizona University
Flagstaff, AZSkills
- Content development & media
integration - Problem-solving
- Marketing communications
- Information gathering & analysis
- Project management
- Graphic Design
- Various Knowledge Management,
eCommerce & CRM platforms - Technical Writing
- Web content creation &
management - Analytics reporting
- Customer service
- Chat bot configuration
- Photography, Videography &
Editing - Collaboration Tools: Zoom, Skype,
GoToMeeting, Live Meeting, Slack,
Notion, Google Docs - Productivity Tools: Microsoft Suite,
Photoshop, Illustrator, InDesign,
iMovie, Acrobat, Dreamweaver,
Canva, Scribe, Tidio, Kajabi Creator
Quote
Three things cannot be long hidden: the sun, the moon, and the truth.
Buddah
Timeline
Communications Consultant and Project Manager
Consultant for the Stretch to Win Institute
09.2015 - Current
Compliance Analyst
Randstad Contractor for Voya Financial
04.2015 - 09.2015
Recommendations Coordinator
American Express
07.2010 - 12.2014
Bachelor of Fine Arts - Visual Communication, Computer Imaging Emphasis
Northern Arizona University
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