Summary
Overview
Work History
Education
Skills
Quote
Timeline
BusinessDevelopmentManager
Kristen M Ernst

Kristen M Ernst

Rimrock,AZ

Summary

Results-driven communications professional skilled in crafting compelling narratives and managing content across various Knowledge Management and eCommerce platforms. Known for fostering collaborative environments and adapting to evolving communication needs. Notable for exceptional writing skills, problem-solving, analytical skills, and strategic planning.

Overview

15
15
years of professional experience

Work History

Communications & Media Manager

Stretch to Win Institute
09.2015 - 04.2025
  • Oversaw Configio web migration project, recognized potential issues and implemented solutions.
  • Streamlined processes for improved productivity through systems analysis, optimization, and SOPs.
  • Arranged stakeholder discussions to address and clarify project deliverables, schedules and potential conflicts.
  • Collaborated internally and with marketing teams to create effective email campaigns.
  • Produced and distributed online newsletters, graphics and social media announcements.
  • Authored, distributed, and analyzed surveys to collect essential data.
  • Streamlined internal processes by creating detailed systems operating procedures.
  • Partnered with educators to design and implement 20+ digital educational tools.
  • Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.

Compliance Analyst

Randstad Contractor for Voya Financial
04.2015 - 09.2015
  • Reviewed and composed 300+ web content summaries on industry, regulatory, and legal topics for Investment Management Sub-Advisors.
  • Reviewed Sub-Advisor data and organized relevant content for delivery.
  • Reconciled Proxy Voting holdings files with in-depth analyses.
  • Conducted analysis and markup on new documents identifying conflicts of interest.

Methods Analyst & Recommendations Coordinator

American Express
07.2010 - 01.2015
  • Established goals, objectives and development plans for role at its inception.
  • Built strong connections and served as intermediary among Operations, SMEs, and CCPs across 20 business units.
  • Created revised Recommendations workflow within back-end system, enabling quicker updates to online content, eliminating gaps in missing, required compliance approvals.
  • Collaborated with international teams to initiate Recommendations Tracker supporting our global business partners.
  • Implemented manual reporting process & developed delivery spreadsheet metrics.
  • Defined role's procedures, created OL / SME training materials, and facilitated Live Meeting trainings for new on-boarding business units.
  • Analyzed systems bugs pertaining to back-end functions and Analytics systems.
  • Identified Recommendations reporting gaps, tested with engineering, presented findings to Oracle for resolution.

Education

Bachelor of Fine Arts - Visual Communication, Computer Imaging Emphasis

Northern Arizona University
Flagstaff, AZ

Skills

  • Content development & media
    integration
  • Problem-solving
  • Marketing communications
  • Information gathering & analysis
  • Project management
  • Graphic Design
  • Various Knowledge Management,
    eCommerce & CRM platforms
  • Technical Writing
  • Web content creation &
    management
  • Analytics reporting
  • Customer service
  • Chat bot configuration
  • Photography, Videography &
    Editing
  • Collaboration Tools: Zoom, Skype,
    GoToMeeting, Live Meeting, Slack,
    Notion, Google Docs
  • Productivity Tools: Microsoft Suite,
    Photoshop, Illustrator, InDesign,
    iMovie, Acrobat, Dreamweaver,
    Canva, Scribe, Tidio, Kajabi Creator

Quote

Three things cannot be long hidden: the sun, the moon, and the truth.
Buddah

Timeline

Communications & Media Manager

Stretch to Win Institute
09.2015 - 04.2025

Compliance Analyst

Randstad Contractor for Voya Financial
04.2015 - 09.2015

Methods Analyst & Recommendations Coordinator

American Express
07.2010 - 01.2015

Bachelor of Fine Arts - Visual Communication, Computer Imaging Emphasis

Northern Arizona University

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Kristen M Ernst