Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
AdministrativeAssistant
Kristen Mack

Kristen Mack

Sales Specialist
Grand Haven,MI

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience
1
1
Certification

Work History

National Sales Specialist/Leasing Consultant

Amp Residential
08.2023 - 06.2025
  • Set and achieved company defined sales goals.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Greeted potential tenants and provided information about the property.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
  • Coordinated activities between management staff, vendors, contractors and government agencies as needed.
  • Checked rental eligibility by following company's verification process.
  • Enhanced property occupancy rates by working at various apartment community locations for 4 to 6 weeks.
  • Networked with potential clients and partners to enhance brand visibility.
  • Established long-term client relationships through consistent follow-up and excellent customer service.
  • Delivered engaging sales training sessions, equipping team members with essential skills for success in their roles.
  • Evaluated competitor strategies and offerings to inform adjustments in our approach to secure a competitive edge in the market.
  • Expanded market share with a focus on acquiring new business opportunities and partnerships.
  • Surpassed quotas consistently by employing data-driven decision-making and effective time-management techniques.
  • Created promotional materials such as brochures, flyers, and email campaigns to increase brand awareness.
  • Increased national sales revenue by developing and implementing strategic sales plans.
  • Analyzed market trends to identify emerging opportunities for increased sales performance.
  • Improved overall customer experience through attentive listening during meetings, addressing concerns promptly, and resulting in higher retention rates.
  • Collaborated with cross-functional teams to develop innovative marketing initiatives that drove sales growth.
  • Mentored junior sales team members, providing guidance on best practices, and strategies for success in the field.
  • Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
  • Researched and provided management with reports regarding customer needs and competitor activities.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Updated resident data into property management software system daily.
  • Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company-defined sales goals.
  • Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
  • Contributed to team objectives in a fast-paced environment.
  • Developed and maintained strong working relationships with professionals within the assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in the marketplace.
  • Developed and implemented national sales strategies to achieve sales targets.
  • Reached out to clients via cold calling, email and other forms of communication.
  • Presented professional image consistent with company's brand values.

Leasing Specialist

Cottonwood Residential Op
Holland, MI
05.2015 - 04.2023
  • Facilitated lease sales to prospective residents, driving successful conversions.
  • Conducted prompt follow-ups with non-leased prospects to advance the leasing process.
  • Determined and certified eligibility of prospective residents, adhering to Fair Housing Regulations.
  • Maintained up-to-date social media marketing across platforms, promoting listings and competitor market surveys.
  • Investigated complaints and disturbances, resolving issues in compliance with management regulations.
  • Prepared and maintained accurate records and reports using LRO for daily pricing updates.
  • Coordinated open house setups, greeting prospective buyers and providing detailed property information.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Collected, completed, and processed lease applications.
  • Pleasantly greeted visitors to office, asked questions and offered assistance.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.

Real Estate Agent

@Home Reality
Grand Haven, MI
05.2014 - 07.2015
  • Delivered outstanding customer service and consistently surpassed daily sales targets.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Generated leads through networking activities such as cold calls and referrals from past clients.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Participated in community outreach programs to promote services offered by the company.
  • Maintained updated knowledge of local real estate markets.
  • Ensured all transactions followed state laws regarding real estate practices.
  • Prepared comparative market analysis to estimate properties' value.
  • Created detailed property descriptions for use in marketing material.
  • Coordinated appointments to show homes to prospective buyers.
  • Organized promotional materials used in sales presentations.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Advertised client properties through websites, social media, and MLS (Multiple Listing Sites.)
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.

Sales Manager

RK Jewelers
Grand Haven, MI
12.2013 - 06.2015
  • Collaborated with senior management to define long-term strategic growth objectives.
  • Cultivated relationships with key clients and ensured retention of existing customers.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Established relationships with key clients, while maintaining existing customer base.

Education

Medical - Medical Billing

Washtenaw Community College
Ann Arbor, MI
05-2009

Some College (No Degree) - Business

Muskegon Community College
Muskegon, MI

Skills

  • Microsoft Office proficiency
  • Yardi and Entrata expertise
  • Real estate licensure in Michigan
  • Medical office assistant certification
  • Sales strategy development
  • Market analysis and research
  • Customer relationship management
  • Sales training and coaching
  • Property leasing expertise
  • Client networking and engagement
  • Team collaboration and support
  • Data analysis and reporting
  • Customer retention strategies
  • Problem solving and resolution
  • Time management skills
  • Sales presentations delivery
  • Effective negotiation techniques
  • Teamwork and collaboration skills
  • Organizational skills excellence
  • Upselling techniques mastery
  • Persuasive communication skills

References

Available upon request.

Certification

Real Estate Licensed in MI

Timeline

National Sales Specialist/Leasing Consultant

Amp Residential
08.2023 - 06.2025

Leasing Specialist

Cottonwood Residential Op
05.2015 - 04.2023

Real Estate Agent

@Home Reality
05.2014 - 07.2015

Sales Manager

RK Jewelers
12.2013 - 06.2015

Medical - Medical Billing

Washtenaw Community College

Some College (No Degree) - Business

Muskegon Community College

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