Kristen Mack
Grand Haven,MI
Summary
Experienced in managing a diverse customer base of over 100 clients at a reputable real estate firm. Proficient in preparing detailed sales and client reports for senior management on a daily and monthly basis. Actively involved in shaping customer retention strategies to drive business growth. Seeking a challenging opportunity with a respected organization to further develop skills and take on increased responsibilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
National Sales Specialist/Leasing Consultant
Amp Residential
08.2023 - Current
- Reallocated resources to optimize territory coverage based on market potential.
- Enhanced property occupancy rates by working at various apartment communities locations for 4 to 6 weeks.
- Networked with potential clients and partners to enhance brand visibility.
- Established long-term client relationships through consistent follow-up and excellent customer service.
- Delivered engaging sales training sessions, equipping team members with essential skills for success in their roles.
- Evaluated competitor strategies and offerings to inform adjustments in our approach to secure a competitive edge in the market.
- Expanded market share with a focus on acquiring new business opportunities and partnerships.
- Surpassed quarterly quotas consistently by employing data-driven decision making and effective time management techniques.
- Increased national sales revenue by developing and implementing strategic sales plans.
- Analyzed market trends to identify emerging opportunities for increased sales performance.
- Improved overall customer experience through attentive listening during meetings, addressing concerns promptly, resulting in higher retention rates.
- Collaborated with cross-functional teams to develop innovative marketing initiatives that drove sales growth.
- Mentored junior sales team members, providing guidance on best practices and strategies for success in the field.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
Leasing Specialist
Clearview Apartments
05.2015 - 04.2023
- Facilitated lease sales to prospective residents.
- Promptly follow up with prospects who have not leased to continue the lease process to ensure the sale.
- Determine and certify the eligibility prospective residents, adhering to Fair Housing Regulations and company procedures.
- Ensure that all social media marketing is up to date (Facebook, Twitter, Instagram, Craigslist) including advertising promotions and market surveys of competitors activities.
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- Prepare, submit and maintain accurate records, reports and documents. Using LRO to maintain new pricing daily.
- Providing prompt and through responses to prospective residents generated from MLS (Multiple Listing Sites) i.e. Trulia, Zillow etc Coordinating the set up of open houses for clients listing their primary residence with Debbie Reynolds. Greeting and building report with prospective buyers attending our open houses. Providing prospective buyers with information on the listing of the properties of interest. Scheduling tours of properties listed in prospects price range, ensuring that I have found properties that meet their desired features. Providing my clients with an extensive knowledge of every property I toured, ensuring that I listened to my clients and went above and beyond to make one of the largest and important purchases an outstanding experience.
Real Estate Agent
@Home Reality
05.2014 - 07.2015
- Delivered outstanding customer service and consistently surpassed daily sales targets.
Sales Manager
RK Jewelers
12.2013 - 06.2015
Education
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Washtenaw Community College
Ann Arbor, MIundefined
Muskegon Community College
Muskegon, MISkills
- Skills/Training: Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Yardi, Entrata, and Google Drive Real Estate Licensed in Michigan Medical Office Assistant Certification
Certification
Real Estate Licensed in MI
Timeline
National Sales Specialist/Leasing Consultant
Amp Residential
08.2023 - Current
Leasing Specialist
Clearview Apartments
05.2015 - 04.2023
Real Estate Agent
@Home Reality
05.2014 - 07.2015
Sales Manager
RK Jewelers
12.2013 - 06.2015
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Washtenaw Community College
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Muskegon Community College
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