Kristen Maglaya
Sacramento,CA
Summary
Experienced professional known for my proficiency in both independent and team-based work, I bring a positive attitude and a strong work ethic to every task. My extensive background in customer service and banking has equipped me with the knowledge necessary to excel in demanding environments, ensuring the highest level of client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Service Representative
Schools First Financial Credit Union
Elk Grove, CA
01.2024 - Current
- Processed basic banking transactions for members including deposits, withdrawals, payments, account maintenance, and inquiries - Actively promoted credit union products and services such as savings, checking, loans, and protection services to members to meet financial needs - Provided exceptional member service to every member - Ensure compliance with state and federal regulations - Maintained accurate records and upheld security protocols to safeguard members accounts.
Relationship Oficer LBE
Safe Credit Union
Elk Grove, CA
05.2019 - 09.2023
- Processed basic banking transactions for members including deposits, withdrawals, payments, account maintenance, and inquiries - Actively promoted credit union products and services such as savings/checking/business/trust/retirement accounts, loans, life insurance, and investment options to members to meet financial needs - Provided exceptional member service to every member - Ensure compliance with state and federal regulations - Maintained accurate records and upheld security protocols to safeguard members accounts - Mentored new hires - Provided approval's to team members when needed.
Customer Service Representative
CA Check Cashing Stores
Sacramento, CA
04.2016 - 05.2019
- Processed check cashing transactions accurately and efficiently - Verified customer identification and ensured compliance with state and federal regulations -Provided excellent customer service including addressing inquiries and resolving issues - Balancing cash drawers and maintaining accurate records of transactions - Promoting additional services offered by the store - Collaborating with team members to ensure smooth operation of the store - Follow security procedures to safeguard cash and prevent fraud - Adhere to company policies and procedures, as well as regulatory guidelines - Assisted with other tasks as needed to support the overall operation of the store.
Education
High School Diploma -
Hiram Johnson High School
Sacramento, CA06.2014
Some College (No Degree) - General Education
Cosumnes River College
Sacramento, CASkills
- Strong organizational skills
- Active listening skills
- Verbal and Written Communication
- Upbeat and Positive Personality
Certification
- Notary Public Commission Certificate #2416908
- CA Insurance License #: 4242400
Timeline
Member Service Representative
Schools First Financial Credit Union
01.2024 - Current
Relationship Oficer LBE
Safe Credit Union
05.2019 - 09.2023
Customer Service Representative
CA Check Cashing Stores
04.2016 - 05.2019
High School Diploma -
Hiram Johnson High School
Some College (No Degree) - General Education
Cosumnes River College
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