Kristen Mancha
New York
Summary
Server with extensive expertise in the hospitality industry, boasting over two decades of experience across major markets such as New York, Los Angeles, and Austin. Known for enhancing guest satisfaction through a keen understanding of service dynamics and comprehensive knowledge of cocktails and fine dining. Recently certified by the Court of Masters Sommeliers, seeking to further develop food and wine expertise within a dynamic team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Captain
ACADIA
New York
12.2024 - Current
- Lead team by orginiing set-ups and break downs of events.
- Coordinate with FOH and BOH, and management on event pacing and maintenance.
- Serve as the event host's main point of contact for any and all requests.
- Assist the team with any areas of service that require special attention.
- Maintain awareness of ticket times, and overall guest needs.
- Responsibly complete end of night bookkeeping and key-holder closing duties.
Seasonal Server
Soho House & Co.
New York
03.2024 - 11.2024
- Anticipate guest needs, ensuring seamless service during high-volume shifts.
- Collaborate with team to enhance service efficiency and guest satisfaction.
- Maintain comprehensive knowledge of cocktails and specials to elevate guest experience.
Lead Server
The Chester
New York
02.2021 - 04.2024
- Guided pre-shift meetings, enhancing team coordination and service efficiency.
- Built rapport with clients, fostering repeat business and positive feedback.
- Adapted to diverse service areas, ensuring seamless operations across all venues.
Lead Server
The Mercer Kitchen
New York
05.2019 - 03.2020
- Handled guest payments using Micros POS, ensuring seamless transactions and customer satisfaction.
- Enhanced dining experiences by expanding Italian wine knowledge, benefiting guest enjoyment.
- Delivered exceptional service to VIPs and large parties, meeting special requirements effectively.
Lead Server
Rosemary's
New York
08.2018 - 05.2019
- Handled guest payments using Micros POS, ensuring seamless transactions and customer satisfaction.
- Enhanced dining experiences by expanding Italian wine knowledge, benefiting guest enjoyment.
- Delivered exceptional service to VIPs and large parties, meeting special requirements effectively.
Education
Bachelor of Arts -
University of the Incarnate Word
San Antonio, TX05.2014
Certification
- Introductory Court of Masters Sommelier Certification, Present
- Georgian Wine Certificate, Present
Timeline
Captain
ACADIA
12.2024 - Current
Seasonal Server
Soho House & Co.
03.2024 - 11.2024
Lead Server
The Chester
02.2021 - 04.2024
Lead Server
The Mercer Kitchen
05.2019 - 03.2020
Lead Server
Rosemary's
08.2018 - 05.2019
Bachelor of Arts -
University of the Incarnate Word
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