Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Marciniak

Pompano Beach,FL

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

Legacy Health Group LLC
08.2023 - Current
  • Used HealthSherpa to enroll clients in ACA plans.
  • Managed a large client base efficiently by utilizing CRM software and maintaining organized records.
  • Compiled and maintained client records to monitor health insurance policies and premiums paid.
  • Monitored changes in health insurance laws and regulations to verify continuous compliance.
  • Developed tailored health insurance plans to meet individualized client needs.

Enrollment Specialist

The RX Advocates
02.2023 - 08.2023
  • Improved client retention rates by providing personalized assistance in selecting appropriate prescription coverage plans.
  • Played an active role in promoting health and wellness initiatives within the community, educating patients on prescription benefits and available resources.
  • Demonstrated a strong commitment to customer satisfaction, going above and beyond to ensure the highest level of care for each patient served.
  • Enhanced patient satisfaction by efficiently processing prescription orders and addressing inquiries.

Health Advisor

USHEALTH Group
02.2022 - 02.2023
  • 215 Licensed Health Insurance Agent - State licensed in 27 states across the United States.
  • Communicated with leads, via phone, texting platforms, and email.
  • Tailored insurance policies to meet each individual/family needs.
  • Described policy details by phone and screen share presentations.
  • Maintained communication with clients after their policy was sold.
  • Exemplarily customer service, phone, and multitasking skills.

General Manager

PIT Fitness
02.2020 - 01.2022
  • Maintained clean, safe, and fun atmosphere for members, as well as staff.
  • Responsible for interviewing, hiring, and training of our FOH team.
  • Led/engaged staff with ability to generate, maintain and demonstrate positive attitude and treat everyone with respect.
  • Responsible for meeting monthly, quarterly, and yearly revenue goals.
  • Worked closely with Owner and Director of Operations with creative problem solving to help develop new/update former policies, sales goals, marketing strategies, etc.
  • Provided exemplary customer service to our members and guests, which led to member retention and new sign-ups.
  • Responsible for various administrative tasks, which included: scheduling, ordering/replacing of equipment, working with vendors, team meetings, etc.

Associate

Aldi
09.2019 - 04.2020
  • Provided exceptional customer service, assisting customers with their shopping experience.
  • Worked in fast-paced environment, adapting to day-day demands.
  • Collaborated with team members and communicated clearly to store management team.
  • Processed customer purchases, performed general cleaning duties.
  • Stocked merchandise from store receiving to shelving; placed product of different weight on shelving of various heights.
  • Operated electronic and manual pallet jacks.

Education

Associate of Arts - Psychology

Palm Beach State College
Lake Worth, FL
05.2026

N/A - Psychology

Florida Gulf Coast University
Fort Myers, FL
2011

High School Diploma -

Saint Thomas Aquinas
Fort Lauderdale, FL
2010

Skills

  • Goal-Oriented
  • Sales
  • Team Collaboration
  • Client Relations
  • Recruiting and Interviewing
  • Conflict Resolution

Certification

  • Adult, Child, and Baby First Aid/CPR/AED, American Red Cross, 2 years
  • Licensed 215 Health Insurance Agent, 2 years

Timeline

Licensed Health Insurance Agent

Legacy Health Group LLC
08.2023 - Current

Enrollment Specialist

The RX Advocates
02.2023 - 08.2023

Health Advisor

USHEALTH Group
02.2022 - 02.2023

General Manager

PIT Fitness
02.2020 - 01.2022

Associate

Aldi
09.2019 - 04.2020

Associate of Arts - Psychology

Palm Beach State College

N/A - Psychology

Florida Gulf Coast University

High School Diploma -

Saint Thomas Aquinas

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Kristen Marciniak