Kristen Marciniak
Pompano Beach,FL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Legacy Health Group LLC
2023.08 - Current
- Used HealthSherpa to enroll clients in ACA plans.
- Managed a large client base efficiently by utilizing CRM software and maintaining organized records.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Developed tailored health insurance plans to meet individualized client needs.
Enrollment Specialist
The RX Advocates
2023.02 - 2023.08
- Improved client retention rates by providing personalized assistance in selecting appropriate prescription coverage plans.
- Played an active role in promoting health and wellness initiatives within the community, educating patients on prescription benefits and available resources.
- Demonstrated a strong commitment to customer satisfaction, going above and beyond to ensure the highest level of care for each patient served.
- Enhanced patient satisfaction by efficiently processing prescription orders and addressing inquiries.
Health Advisor
USHEALTH Group
2022.02 - 2023.02
- 215 Licensed Health Insurance Agent - State licensed in 27 states across the United States.
- Communicated with leads, via phone, texting platforms, and email.
- Tailored insurance policies to meet each individual/family needs.
- Described policy details by phone and screen share presentations.
- Maintained communication with clients after their policy was sold.
- Exemplarily customer service, phone, and multitasking skills.
General Manager
PIT Fitness
2020.02 - 2022.01
- Maintained clean, safe, and fun atmosphere for members, as well as staff.
- Responsible for interviewing, hiring, and training of our FOH team.
- Led/engaged staff with ability to generate, maintain and demonstrate positive attitude and treat everyone with respect.
- Responsible for meeting monthly, quarterly, and yearly revenue goals.
- Worked closely with Owner and Director of Operations with creative problem solving to help develop new/update former policies, sales goals, marketing strategies, etc.
- Provided exemplary customer service to our members and guests, which led to member retention and new sign-ups.
- Responsible for various administrative tasks, which included: scheduling, ordering/replacing of equipment, working with vendors, team meetings, etc.
Associate
Aldi
2019.09 - 2020.04
- Provided exceptional customer service, assisting customers with their shopping experience.
- Worked in fast-paced environment, adapting to day-day demands.
- Collaborated with team members and communicated clearly to store management team.
- Processed customer purchases, performed general cleaning duties.
- Stocked merchandise from store receiving to shelving; placed product of different weight on shelving of various heights.
- Operated electronic and manual pallet jacks.
Education
Associate of Arts - Psychology
Palm Beach State College
Lake Worth, FL05.2026
N/A - Psychology
Florida Gulf Coast University
Fort Myers, FL2011
High School Diploma -
Saint Thomas Aquinas
Fort Lauderdale, FL2010
Skills
- Goal-Oriented
- Sales
- Team Collaboration
- Client Relations
- Recruiting and Interviewing
- Conflict Resolution
Certification
- Adult, Child, and Baby First Aid/CPR/AED, American Red Cross, 2 years
- Licensed 215 Health Insurance Agent, 2 years
Timeline
Licensed Health Insurance Agent
Legacy Health Group LLC
2023.08 - Current
Enrollment Specialist
The RX Advocates
2023.02 - 2023.08
Health Advisor
USHEALTH Group
2022.02 - 2023.02
General Manager
PIT Fitness
2020.02 - 2022.01
Associate
Aldi
2019.09 - 2020.04
Associate of Arts - Psychology
Palm Beach State College
N/A - Psychology
Florida Gulf Coast University
High School Diploma -
Saint Thomas Aquinas
- Adult, Child, and Baby First Aid/CPR/AED, American Red Cross, 2 years
- Licensed 215 Health Insurance Agent, 2 years
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