Kristen Marshall
Summary
Cybersecurity | Security Architecture | Security Policy Creation and Implementation | Compliance and Regulations | Information Technology | Data Analysis/Architecture | Strategic Planning | Network Security/Management | Solution Development | Mentorship and Training | Risk Management
Overview
4
4
years of professional experience
Work History
CIPHER IT Specialist
Georgia Technical Research Institute
05.2022 - 08.2023
- CIPHER - Cybersecurity, Information Protection, and Hardware Evaluation Research
- Gathered data from Active Directory objects within the CIPHER AD Forest in preparation to migrate to the GTRI root Active Directory Forest
- Updated Domain Dependent Lansweeper Dynamic Groups
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Utilize JIRA, SQL and JavaScript to support projects.
Team Lead
NCAT Client Technology Services Help Desk
08.2020 - 05.2022
- Provided IT support for 15,702 students and facilities at the university
- Tasks included wireless configuration, device imaging, software download and troubleshooting
- Managed 15 students, regarding scheduling, training and intake
- Received MAC operation training, worked on imaging, configuration and hardware troubleshooting on MAC OS machines.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
IT Intern
Cincinnati Insurance Companies
06.2021 - 08.2021
- Assisted the IT Infrastructure team with the development of a virtual on call calendar utilizing Python, HTML, JavaScript and CSS code for their internal software
- Assisted in debugging python code for Dynatrace
- Assisted in developing marketing tools for upcoming technical presentations.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
- Improved software efficiency by identifying and troubleshooting coding issues.
IT Intern
NASA Goddard Space Flight Center
08.2020 - 12.2020
- Supported the SBIR/STTR program as a Software Engineer Intern in the design and development of an AI/ML based software tool to minimize the level of effort for NASA Scientists & Engineers to collaborate on Other Government Agency (OGA) SBIR/STTR awards and vice-versa
- Developed a Software Requirements Specifications document to catalog the functionality of the technology and associated specifications
- Created a milestone-based timeline and schedule to depict the software-life cycle within the early stages of the software development lifecycle.
- Supported senior developers in implementing new technologies and refining existing systems.
IT Intern
NASA Goddard Space Flight Center
06.2020 - 08.2020
- Supported the Cyber Security Division with research for the updated National Institute of Standards and Technology Revision Document to update the team on security and procedure changes
- Developed a comparison document to present the changes needed to be implemented into the upcoming year.
- Contributed to the development of innovative solutions, enhancing overall product offerings.
IT Intern
NASA Goddard Space Flight Center
06.2019 - 08.2019
- Supported the Computing and Communications IT Division to manipulate HTML/CSS and JavaScript code to update Drupal websites
- Created website structures for different offices using the SharePoint platform
- Provided technical support such as, updating computers, installing applications, and troubleshooting, per NASA mission customer requests.
- Tested systems to identify root causes to problems and uncover bugs.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Education
Master of Science - Information And Cybersecurity
University of California, Berkeley
San Francisco, CA05.2025
Bachelor of Science - Information Technology
North Carolina A&T State University
Greensboro, NC05.2022
Skills
- HTML/CSS
- Java
- Python
- C
- Electric Circuits
- Microcomputer Applications
Languages:
Software and Tools:
- Computer Networking and Security
- SQL
- Debugging
- Application Support
- Troubleshooting
- Unix/Linux
- MAC OS
Operating Systems:
Timeline
CIPHER IT Specialist
Georgia Technical Research Institute
05.2022 - 08.2023
IT Intern
Cincinnati Insurance Companies
06.2021 - 08.2021
Team Lead
NCAT Client Technology Services Help Desk
08.2020 - 05.2022
IT Intern
NASA Goddard Space Flight Center
08.2020 - 12.2020
IT Intern
NASA Goddard Space Flight Center
06.2020 - 08.2020
IT Intern
NASA Goddard Space Flight Center
06.2019 - 08.2019
Master of Science - Information And Cybersecurity
University of California, Berkeley
Bachelor of Science - Information Technology
North Carolina A&T State University
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