Kristen Massion
Tallahassee,FL
Summary
Dynamic and results-driven professional with a diverse background ranging from counseling at Disc Village to customer service roles in the hospitality industry. Excelled in treatment planning and fostering strong customer and client relationships, while enhancing collaboration through exceptional communication. Proven ability to manage high-volume environments and maintain confidentiality, showcasing strong multitasking and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Server
Canopy Road Cafe
02.2021 - Current
- Demonstrated strong multitasking and time-management skills by assisting multiple tables simultaneously without compromising service quality.
- Worked with POS system and managed the cash register in order to place orders and handle transactions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Effectively communicated with and supported colleagues during high-volume periods, fostering a collaborative work environment that enhanced overall productivity levels.
Counseling Intern
Disc Village, SIS Residential Program
08.2023 - 05.2024
- Reviewed case files to better assess client needs and proper course of treatment.
- Maintained confidentiality and adhered to ethical standards throughout all interactions with clients, colleagues, and supervisors.
- Facilitated supervised individual and group counseling sessions to help clients understand and overcome personal, social, substance use, and other behavioral problems.
- Monitored client progress regularly through detailed documentation and making timely adjustments to treatment plans as needed.
Secretary/Closing Assistant
Advantage Title Group, LLC
04.2020 - 01.2021
- Provided clerical support for all aspects of real estate closings, including processing documents and collaborating with clients and real estate professionals.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Server Assistant, Expo, and Server
Island Wing Company
05.2018 - 03.2020
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
Research Assistant, Directed Individual Study
Dr. Keel’s Eating Behaviors Research Clinic (FSU)
06.2019 - 11.2019
- Interviewed participants to determine their eligibility for the study while maintaining client confidentiality.
- Conducted experimental trials with participants and measured, recorded, and entered data from these trials.
- Prepared blood samples for analysis.
Counter Clerk, Food Runner, Salad Prep.
Newks Eatery Cafe
05.2016 - 10.2017
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
- Operated cash register to accurately complete customer financial transactions.
- Stocked counters, display refrigerators, salad bar and station to meet menu and display requirements.
Hostess
Coosh's Bayou Rouge
05.2015 - 05.2016
- Greeted customers warmly upon arrival and seated them, providing friendly and warm presence throughout their dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Helped with stocking and serving desserts in the restaurant's bakery, preparing to-go orders, and operating the cash register.
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis, MN05.2024
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL05.2020
Skills
- Treatment Planning
- Biopsychosocial Assessments
- Documentation and Reporting
- Individual and Group Counseling
- Substance Abuse Counseling
- Crisis Response and Intervention
- Patient Screening
- Excellent Written and Verbal Communication
Timeline
Counseling Intern
Disc Village, SIS Residential Program
08.2023 - 05.2024
Server
Canopy Road Cafe
02.2021 - Current
Secretary/Closing Assistant
Advantage Title Group, LLC
04.2020 - 01.2021
Research Assistant, Directed Individual Study
Dr. Keel’s Eating Behaviors Research Clinic (FSU)
06.2019 - 11.2019
Server Assistant, Expo, and Server
Island Wing Company
05.2018 - 03.2020
Counter Clerk, Food Runner, Salad Prep.
Newks Eatery Cafe
05.2016 - 10.2017
Hostess
Coosh's Bayou Rouge
05.2015 - 05.2016
Master of Science - Clinical Mental Health Counseling
Walden University
Bachelor of Science - Psychology
Florida State University
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