Kristen Matsen
Las Vegas
Summary
Energetic and customer-focused professional with over 15 years of experience in dynamic, fast-paced environments. Adept at delivering exceptional service, collaborating with teams, and ensuring a positive and welcoming atmosphere for customers. Known for maintaining high standards, adapting quickly to new challenges, and fostering customer loyalty. Eager to contribute my strong communication, problem-solving, and teamwork skills to the Trader Joe’s Crew Member role.
Overview
5
5
years of professional experience
Work History
Call Transfer Agent
Hilton Grand Vacations
Las Vegas
10.2024 - 02.2025
- Reviewed customer information for accuracy prior to processing transactions.
- Updated client profiles in the system when necessary to ensure accurate record keeping.
- Negotiated contracts with customers to secure sales deals.
Server
RYE BYOB
Media
04.2024 - 08.2024
- Delivered personalized service, engaging guests, and ensuring a memorable dining experience.
- Trained and mentored new staff in customer service and teamwork, fostering a collaborative environment.
- Promoted brand values and increased customer retention through active participation in community events.
Hostess
Mon Ami Gabi
Las Vegas
08.2022 - 12.2022
- Welcomed and engaged guests with enthusiasm, creating a positive first impression.
- Assisted with managing reservations and providing information, similar to assisting customers with store offerings.
- Fostered a welcoming and inclusive environment, building strong relationships with both guests and team members.
Office Assistant
Pagano Funeral Home
Garnet Valley
08.2020 - 07.2022
- Developed strong client relationships, offering empathetic and attentive service—skills vital for creating positive customer interactions.
- Managed operational tasks and maintained a clean, organized workspace, ensuring the environment met high standards.
- Coordinated with team members to ensure smooth operations, which translates to collaboration in a retail setting.
Education
Bachelor of Arts - Psychology
Misericordia University
Dallas, PA05-2012
Skills
- Customer Service & Engagement: Expertise in creating positive customer experiences and providing personalized service
- Team Collaboration: Proven ability to work effectively with others in fast-paced environments
- Sales & Product Knowledge: Demonstrated capability to meet sales goals and assist customers in finding the right products
- Strong Communication: Skilled at interacting with customers and team members in a professional and approachable manner
- Attention to Detail: Committed to maintaining high standards for cleanliness, organization, and product displays
- Problem-Solving & Adaptability: Ability to handle unexpected challenges with a positive attitude and effective solutions
- Compliance & Safety Standards: Experience maintaining high levels of cleanliness and adhering to health and safety guidelines
Timeline
Call Transfer Agent
Hilton Grand Vacations
10.2024 - 02.2025
Server
RYE BYOB
04.2024 - 08.2024
Hostess
Mon Ami Gabi
08.2022 - 12.2022
Office Assistant
Pagano Funeral Home
08.2020 - 07.2022
Bachelor of Arts - Psychology
Misericordia University
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