Kristen Matthew
Elverta,CA
Summary
- To obtain a full/par time position, where I can utilize my skills to their fullest potential and continue to learn and grow as an individual.
- Exhibits outstanding communication skills; verbal and written
- Establishes an excellent rapport with people while maintaining a professional demeanor
- Reacts and resolves difficult situations quickly, independently or with team members
- Great sense of humor; honest and trustworthy
- Organized and exhibits excellent skin procedures
- Works well under pressure and maintains a positive attitude
- Hard working, flexible and self-motivated
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Freshline Floral Products
06.2022 - 09.2023
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
JV Volleyball Coach for Girls and Boys Teams
Christian Brothers High School
01.2016 - 05.2022
- Oversee JV Program, teaching student athletes the fundamentals of volleyball, how to work as a team and as an individual, assist running camps and Varsity coach's for both women's and men's program
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Director of Operations & Esthetician
Mellow Me Out Day Spa
01.2002 - 06.2021
- Performs all esthetician procedures, developed Esthetician Department, hired and trained all estheticians to ensure they follow proper facial protocol, schedules internships, maintains Human Resources for entire company, handles EDD cases, as well as payroll, scheduling, ordering of all supplies, inventory control, maintains front desk and daily operations, sets up promotional events, hit company goals, retains client relations and worked closely with owner to promote spa
Owner/Operator
Limousine Club
01.2017 - 01.2019
- Oversaw all bookings, customer service, scheduling, advertisement, bookings and social media
Sales Manager
Paul Mitchell The School
01.2014 - 01.2017
- Manged, hired, trained front desk daily operations, ordering and inventory of all supplies, hit company goals, set up promotional and fundraising events, held sales classes and training for staff and students
Head Varsity Volleyball Coach
Del Campo High School
01.2013 - 01.2016
- Oversaw all volleyball program including Junior Varsity and Freshman teams, taught student athletes the fundamentals of volleyball skills, how to work as a team competitively, worked with Booster Club for fundraising, ran conditioning camps throughout the year to keep athletes prepared for season, ran off season volleyball camps to promote program and school
Education
AA from American River College -
American River College
Sacramento, CAAAPC- Medical Coding - CPC
AAPC
Online06-2024
Esthetician License -
Citrus Heights Beauty College, Inc.
Citrus Heights, CA09.1999
Skills
- Medical terminology knowledge
- Call center experience
- Stress Tolerance
- Record maintenance
- Strong interpersonal skills
- Appointment Scheduling
- Follow-up skills
- Data Collection
- ICD-10-CM, CPT & HCPCS industry regulations knowledge
References
Excellent personal and professional references can be furnished promptly upon request.
Hobbies and Interests
I enjoy working with people. I have been told by many, that I have good communication skills and should become a teacher. I enjoy teaching but am also athletic and enjoy sports. I like to play volleyball and compete in tournaments. I also enjoy continuing my education in all my passions as it allows me to grow as a professional and individual.
Advancededucation
- Practicum with AAPC
- Membership with AAPC to continue my education to complete CEUS
- Availability to continued education through AAPC
Timeline
Customer Service Representative
Freshline Floral Products
06.2022 - 09.2023
Owner/Operator
Limousine Club
01.2017 - 01.2019
JV Volleyball Coach for Girls and Boys Teams
Christian Brothers High School
01.2016 - 05.2022
Sales Manager
Paul Mitchell The School
01.2014 - 01.2017
Head Varsity Volleyball Coach
Del Campo High School
01.2013 - 01.2016
Director of Operations & Esthetician
Mellow Me Out Day Spa
01.2002 - 06.2021
AA from American River College -
American River College
AAPC- Medical Coding - CPC
AAPC
Esthetician License -
Citrus Heights Beauty College, Inc.
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