Kristen Mattingly
Atlanta,GA
Summary
Organized Back Office Executive offering 7 years of hands-on experience providing managerial and administrative support to staff working in front office. Strong customer service and interpersonal skills. Collaborative team player always willing to go above and beyond.
Overview
14
14
years of professional experience
Work History
Back Office Manager
Atlanta Plastic Surgery Specialists
01.2017 - Current
- Increased operational efficiency by streamlining back office processes and implementing automation tools.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties.
Server
FoxTrot Liquor Bar
06.2016 - 03.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
Massage Therapist
Massage Envy
01.2010 - 02.2015
- Maintained accurate client records for effective treatment planning and progress tracking.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
- Boosted repeat business through outstanding customer service and personalized experiences.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
Education
No Degree - Business Administration And Management
Chattahoochee Technical College
Marietta, GA01.2025
Skills
- Customer Service
- Adaptability and Flexibility
- Organizational Skills
- Problem Solving
- Vendor Relations
- Workflow Optimization
- Administrative Management
- Data Entry
Timeline
Back Office Manager
Atlanta Plastic Surgery Specialists
01.2017 - Current
Server
FoxTrot Liquor Bar
06.2016 - 03.2018
Massage Therapist
Massage Envy
01.2010 - 02.2015
No Degree - Business Administration And Management
Chattahoochee Technical College
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