Kristen Mattmiller
Centralia,IL
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical settings. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Deaconess Clinic
10.2023 - Current
- Prepared and administered medications to alleviate patient symptoms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Certified Medical Assistant
Heartland Regional Medical Center
07.2021 - 03.2023
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Pharmacy Operations Manager
Walgreens Pharmacy
02.2011 - 10.2023
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Collaborated with store manager to maintain daily operations.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Developed policies and procedures for effective pharmacy management.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Certified Nursing Assistant
Centralia Manor
12.2004 - 12.2010
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Associate of Applied Science - Healthcare Administration
Ashworth College
Norcross, GA08.2025
Academic Diploma - Medical Office Management
Penn Foster College
Scottsdale, AZ02.2009
Skills
- Inventory and supply management
- HIPAA Compliance
- Electronic Health Records
- Quality Assurance
- Medical Terminology
- Patient documentation
- Medical billing and coding
- Training and mentoring
- Regulatory Compliance
- Employee Management
- Loss prevention management
- Performance Metrics
- Budget Administration
Certification
- CCMA - Certified Clinical Medical Assistant
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician State of Illinois
Timeline
Certified Medical Assistant
Deaconess Clinic
10.2023 - Current
Certified Medical Assistant
Heartland Regional Medical Center
07.2021 - 03.2023
Pharmacy Operations Manager
Walgreens Pharmacy
02.2011 - 10.2023
Certified Nursing Assistant
Centralia Manor
12.2004 - 12.2010
Associate of Applied Science - Healthcare Administration
Ashworth College
Academic Diploma - Medical Office Management
Penn Foster College
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