Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kristen May

Martinsburg,WV

Summary

Dynamic and adaptable professional with experience at Starbucks, adept in barista training and customer service excellence. Elevated employee retention by fostering a supportive culture and enhanced customer satisfaction through efficient service and problem resolution. Proficient in cash handling and inventory controls, demonstrating a commitment to operational excellence and team collaboration.

Overview

11
11
years of professional experience

Work History

Starbucks Barista / Shift Supervisor

Starbucks
03.2024 - Current
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Monitored food inventory and supplies to prevent waste.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
  • Accurately completed end-of-day financial tasks involving cash transactions daily.

Ultrasound Externship

St.Vincent Health
01.2017 - 06.2018
  • Hands on scans performed on patients daily.
  • Working under and learning from trained and certified sonographers.
  • Assisted in invasive ultrasound procedures; biopsies, paracentesis, and other surgery related operations.
  • Efficiently learned how to operate ultrasound machinery and technology.

Waiter

Ruby Tuesday
01.2014 - 05.2015
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Promoted specials or upsold items to increase average check amount.

Education

Bachelor of Science - Data Science

Ira A Fulton Schools of Engineering
Arizona State University
09-2026

Associate of Applied Science - Sonography

Virginia College
Birmingham, AL
09-2017

Associate of Arts - Pastry Bakery

Jefferson State Community College
Birmingham, AL
09-2015

Skills

  • Cleanliness maintenance
  • Barista training
  • Cash handling accuracy
  • Drink preparation speed
  • Product upselling
  • Staff motivation
  • Adaptability to change
  • Shift scheduling

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Getting involved in local advocacy groups to promote positive change in the community
  • Fundraising Events
  • Animal Welfare Advocacy
  • Volunteer Work
  • Interest in Food Safety growth and certification

Timeline

Starbucks Barista / Shift Supervisor

Starbucks
03.2024 - Current

Ultrasound Externship

St.Vincent Health
01.2017 - 06.2018

Waiter

Ruby Tuesday
01.2014 - 05.2015

Bachelor of Science - Data Science

Ira A Fulton Schools of Engineering

Associate of Applied Science - Sonography

Virginia College

Associate of Arts - Pastry Bakery

Jefferson State Community College

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Kristen May