- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Getting involved in local advocacy groups to promote positive change in the community
- Fundraising Events
- Animal Welfare Advocacy
- Volunteer Work
- Interest in Food Safety growth and certification
Kristen May
Martinsburg,WV
Summary
Dynamic and adaptable professional with experience at Starbucks, adept in barista training and customer service excellence. Elevated employee retention by fostering a supportive culture and enhanced customer satisfaction through efficient service and problem resolution. Proficient in cash handling and inventory controls, demonstrating a commitment to operational excellence and team collaboration.
Overview
11
11
years of professional experience
Work History
Starbucks Barista / Shift Supervisor
Starbucks
Missouri, Maryland, West Virgina
03.2024 - Current
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Monitored food inventory and supplies to prevent waste.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
- Accurately completed end-of-day financial tasks involving cash transactions daily.
Ultrasound Externship
St.Vincent Health
Birmingham, AL
01.2017 - 06.2018
- Hands on scans performed on patients daily.
- Working under and learning from trained and certified sonographers.
- Assisted in invasive ultrasound procedures; biopsies, paracentesis, and other surgery related operations.
- Efficiently learned how to operate ultrasound machinery and technology.
Waiter
Ruby Tuesday
Birmingham, AL
01.2014 - 05.2015
- Answered customers' questions, recommended items, and recorded order information.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Promoted specials or upsold items to increase average check amount.
Education
Bachelor of Science - Data Science
Ira A Fulton Schools of Engineering
Arizona State University09-2026
Associate of Applied Science - Sonography
Virginia College
Birmingham, AL09-2017
Associate of Arts - Pastry Bakery
Jefferson State Community College
Birmingham, AL09-2015
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Product upselling
- Staff motivation
- Adaptability to change
- Shift scheduling
Interests
Timeline
Starbucks Barista / Shift Supervisor
Starbucks
03.2024 - Current
Ultrasound Externship
St.Vincent Health
01.2017 - 06.2018
Waiter
Ruby Tuesday
01.2014 - 05.2015
Bachelor of Science - Data Science
Ira A Fulton Schools of Engineering
Associate of Applied Science - Sonography
Virginia College
Associate of Arts - Pastry Bakery
Jefferson State Community College