Kristen Portschy
Pacific Grove,CA
Summary
With over 10 years of comprehensive experience in customer service and leadership, specializing in driving sales growth, enhancing operational efficiency, and leading high-performing teams. Exceptional ability to implement innovative processes and strategies that significantly reduce costs, improve customer satisfaction, and increase overall store profitability. Adept at analyzing market trends, managing P&L, and developing talent, demonstrating a steadfast commitment to achieving and surpassing business objectives. Proven track record in managing customer service operations and enhancing team performance. Recognized for fostering collaboration and adaptability in dynamic environments. Expertise in problem-solving and team motivation. Extensive experience in coordinating administrative tasks and maintaining organized office environments. Utilizing strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
14
14
years of professional experience
Work History
Office Administrative Assistant
Portschys Metal Design and Fabrication
03.2025 - Current
Beauty Merchandiser
Pro Beauty Care
10.2020 - 12.2023
- Leverage knowledge of beauty trends and consumer preferences to recommend product assortment changes and promotional strategies that drive sales growth in the competitive beauty market
- Analyze sales data to identify trends and opportunities for product placement and promotion in the beauty care market, providing valuable insight for strategic decision-making
- Stay updated on emerging beauty brands and products to identify potential new additions to the product assortment, keeping the inventory fresh and appealing to customers in the dynamic beauty market
- Collaborate with the marketing team to develop visually appealing displays and signage that effectively showcase new products and promotions, ultimately enhancing the customer shopping experience and driving sales in the competitive beauty market
- Collaborate with marketing teams to develop visually appealing product displays and promotional materials that attract and engage customers, enhancing the overall shopping experience at Pro Beauty Care stores
- Utilize data analytics tools to track the effectiveness of promotional strategies and product placement, providing insights for optimizing merchandising decisions and maximizing sales in the competitive beauty market
- Implement innovative merchandising techniques, such as interactive product displays or pop-up events, to create a unique and memorable shopping experience that sets Pro Beauty Care apart in the competitive beauty market
GM Coach - Food & Consumables Coach
Walmart
01.2020 - 10.2020
- Implement innovative employee recognition programs to boost morale and improve team performance within the GM department at Walmart
- Implement strategies to enhance customer experience and satisfaction in the GM side, leading to increased customer loyalty and retention at Walmart
- Develop and conduct training programs for GM associates to enhance their product knowledge and customer service skills ultimately improving sales and customer satisfaction at Walmart
- Develop and implement personalized coaching plans for each team member in the GM department to enhance individual performance and drive overall team success at Walmart
- Leverage data analytics to identify trends and opportunities for improvement within the GM department at Walmart, providing valuable insights to optimize operations and drive sales growth
- Analyze store metrics and performance data to identify opportunities for improvement and develop actionable plans to drive sales growth and operational efficiency within the GM department at Walmart
- Implement training sessions on diversity and inclusion for GM associates to create a more inclusive workplace environment and improve team collaboration and productivity at Walmart
Overnight Store Manager
Walmart
01.2019 - 01.2020
- Implement efficient overnight stocking processes to ensure timely and accurate replenishment of merchandise, leading to improved in-stock levels and customer satisfaction at Walmart
- Implement strategic pricing and promotional initiatives to drive sales and maximize profit margins, leveraging data analytics and market trends to identify opportunities for revenue growth in the overnight shift
- Analyze sales trends and customer feedback data to identify areas for improvement and develop strategies to increase customer satisfaction and loyalty at Walmart
- Create and foster a positive and inclusive work environment for overnight associates, promoting teamwork, collaboration, and morale to drive productivity and employee retention at Walmart
- Collaborate with store management to develop and implement training programs for overnight associates, focusing on efficient stocking techniques, customer service, and safety procedures to enhance team performance and ensure a positive shopping experience for Walmart customers
- Develop and implement training programs for overnight associates to enhance their product knowledge and customer service skills, resulting in improved sales performance and customer satisfaction at Walmart
- Develop innovative strategies to minimize shrinkage and loss prevention during the overnight shift at Walmart, utilizing advanced security measures and employee training to safeguard company assets and maintain a secure retail environment
Apparel & Home Assistant Store Manager
Walmart
09.2018 - 01.2019
- Utilize market data and trend analysis to make data-driven decisions for apparel and home sections, identifying opportunities for growth and maximizing sales potential for Walmart
- Collaborate with the marketing team to create seasonal displays and promotions for apparel and home products, driving increased foot traffic and sales in designated areas
- Implement innovative visual merchandising strategies for the apparel and home sections to create engaging and customer-friendly displays, ultimately driving sales and enhancing the shopping experience at Walmart
- Implement customer feedback strategies to improve the shopping experience in the apparel and home sections, ensuring customer satisfaction and loyalty for Walmart
- Develop and implement comprehensive training programs for associates in the apparel and home sections, focusing on product knowledge, customer service skills, and sales techniques to enhance the overall customer experience and drive sales growth at Walmart
- Develop and lead training initiatives for associates in the apparel and home sections, focusing on product knowledge, customer service skills, and sales techniques to increase overall performance and drive sales growth for Walmart
- Lead initiatives to improve sustainability practices within the apparel and home sections, such as implementing recycling programs, promoting eco-friendly products, and reducing waste generation at Walmart
- Provide guidance on sustainable sourcing and product selection to align with market trends and enhance Walmart's reputation as a socially responsible retailer
Apparel Dept Manager
Walmart
08.2016 - 09.2018
- Implement strategies to increase sales and profitability in the apparel department by analyzing market trends and customer preferences
- Collaborate with Marketing Department to create promotional campaigns and initiatives to drive traffic to the apparel department, increase sales, and enhance brand visibility
- Develop and maintain strong vendor relationships to negotiate favorable terms and ensure timely delivery of high-quality merchandise, maximizing the department's profitability and customer satisfaction at Walmart
- Develop and implement training programs for sales associates in the apparel department to enhance product knowledge, customer service skills, and overall department performance
- Lead and implement diversity and inclusion initiatives within the apparel department to ensure a welcoming and inclusive environment for all customers and staff, reflecting Walmart's commitment to diversity and equality
- Conduct regular competitive analysis to identify key trends and opportunities in the apparel market, providing valuable insights to optimize inventory selection and pricing strategies for Walmart's apparel department
- Utilize data analytics tools to track key performance indicators and identify opportunities for improvement within the apparel department at Walmart
E-commerce Dept Manager
Walmart
07.2016 - 08.2016
- Develop and execute strategies to drive online sales and increase customer engagement by implementing innovative marketing campaigns and promotions for Walmart's ECommerce department
- Drive sales and profitability for the ECommerce department by implementing data-driven strategies and optimizing online customer experiences to increase conversion rates and customer satisfaction at Walmart
- Monitor and analyze competitor's eCommerce strategies and trends to identify opportunities for growth and improvement in Walmart's ECommerce department
- Enhance cross-department collaboration by fostering strong communication and partnerships between the ECommerce department and other Walmart departments to streamline processes, share insights, and drive overall business growth
- Collaborate with cross-functional teams to develop and implement sustainability initiatives within the ECommerce department at Walmart, focusing on reducing carbon footprint and promoting environmentally friendly practices in online operations
- Lead the implementation of sustainable practices and eco-friendly initiatives within the ECommerce department to reduce environmental impact and promote corporate social responsibility at Walmart
- Identify and evaluate new trends and technologies in the eCommerce market to recommend and implement cutting-edge solutions that enhance Walmart's online shopping experience and stay ahead of competitors
Customer Service Manager
Walmart
08.2011 - 06.2014
- Develop and implement strategies to enhance customer loyalty and satisfaction through personalized interactions and tailored solutions, ultimately increasing customer retention and positive brand perception for Walmart
- Develop and implement strategies to increase customer loyalty and repeat business through exceptional customer service experiences, personalized interactions, and tailored solutions at Walmart stores
- Oversee the implementation and management of customer feedback programs to gather insights and improve overall customer experience for Walmart, ensuring that customer feedback is collected, analyzed, and utilized effectively to drive continuous improvement initiatives
- Identify trends in customer complaints and feedback to improve products and services offered by Walmart, ultimately enhancing customer satisfaction and loyalty
- Analyze customer service data and trends to identify gaps and opportunities for improvement, providing actionable insights to optimize customer service strategies and drive increased customer satisfaction and loyalty for Walmart
- Collaborate with cross-functional teams to identify opportunities for process improvement and efficiency in customer service operations, leading to cost savings and enhanced customer satisfaction at Walmart
- Collaborate with cross-functional teams, including marketing and product development, to integrate customer feedback and insights into strategic planning and decision-making processes, driving innovation and competitive advantage for Walmart
Education
High school or equivalent -
Harrison County High
business -
Penn foster technical college
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Customer engagement
- Leadership and supervision
- Multitasking and organization
- Team support
- Customer service
- Administrative support
- Time management
Timeline
Office Administrative Assistant
Portschys Metal Design and Fabrication
03.2025 - Current
Beauty Merchandiser
Pro Beauty Care
10.2020 - 12.2023
GM Coach - Food & Consumables Coach
Walmart
01.2020 - 10.2020
Overnight Store Manager
Walmart
01.2019 - 01.2020
Apparel & Home Assistant Store Manager
Walmart
09.2018 - 01.2019
Apparel Dept Manager
Walmart
08.2016 - 09.2018
E-commerce Dept Manager
Walmart
07.2016 - 08.2016
Customer Service Manager
Walmart
08.2011 - 06.2014
High school or equivalent -
Harrison County High
business -
Penn foster technical college
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