Kristen McClain-Cooper
Jacksonville,FL
Summary
Skilled administrative professional with technical skills in billing and auditing. Experienced with utilizing Microsoft Excel formulas, billing systems and processes, and various SAP databases. Organized, detail oriented, quick and efficient learner in search of a long term role as a Billing Specialist, Administrative Assistant, Scheduling Coordinator, or similar role.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
SkyeTec
Jacksonville, FL
09.2023 - 11.2024
- Scheduled and dispatched consultants to projects during various construction phases, optimizing resource allocation
- Collaborated with jobsite construction managers and contractors to address test failures promptly
- Prepared and submitted documentation to certify project completion in compliance with requirements
- Maintained and updated customer files with incoming information to ensure accurate records
- Acted as a liaison between inspectors, builders, and schedulers, facilitating effective communication
- Initiated outreach to address and resolve past-due tasks, ensuring timely follow-ups
- Coordinated with client management to address and reconcile past-due invoices efficiently
- Reviewed contracts, amendments, and change orders, and entered data into SAP as necessary
- Kept records of inspector certifications to ensure proper credentialing and completion of jobs
- Managed insurance mandated project timelines
- Utilized Microsoft Excel formulas to calculate data and generate reports for management review
Invoice Auditor
LandStar
Jacksonville, FL
09.2021 - 03.2023
- Investigated any discrepancies or errors in the invoice information provided by carriers.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy
- Conducted thorough audits of incoming paperwork to ensure alignment with specific customer requirements and organizational standards, identifying and addressing discrepancies effectively
- Reviewed and verified invoice details for accuracy, completeness, and legitimacy, ensuring proper documentation and reducing billing errors
- Working within established deadlines per billing cycle
- Established communication with agents, carriers, and business capacity operators to confirm invoice details and resolve discrepancies promptly
- Leveraged the IBM AS/400 system to perform comprehensive billing functions, ensuring accurate and efficient processing of transactions
- Successfully managed the daily processing of an average of 180 load invoices, meeting stringent next-business-day settlement deadlines without fail
- Proactively reached out to customers regarding unpaid invoices, facilitating timely payment and maintaining positive client relationships
- Conducted detailed reviews of unpaid invoices and escalated them to the accounting department for further resolution, ensuring proper financial management
- Maintained confidentiality of company information obtained in audit assignments
Staff Assistant
Florida Department of Education
Tallahassee, FL
05.2018 - 06.2019
- Monitored office services mailbox for business support needs and requests
- Responded to a high volume of incoming calls and emails, ensuring inquiries were routed to the appropriate recipients efficiently
- Reviewed Educator Certification applications, verifying documentation and routing them for processing once requirements were met
- Communicated with applicants to inform them of file deficiencies and outlined necessary steps to complete their applications
- Managed office supply inventory, processed purchase orders, and ensured timely replenishment to maintain operational efficiency
- Supported the new hire onboarding process by assisting with paperwork, ensuring a smooth transition for new employees
- Coordinated interview schedules for candidates, liaising with hiring managers to streamline the recruitment process
- Scheduled and managed meeting logistics, including booking conference rooms and overseeing calendar management to support organizational productivity
Education
Associate of Arts - Accounting Technology
Florida State College At Jacksonville
Jacksonville, FL07-2026
High School Diploma -
Jean Ribault Senior High
Jacksonville, FL05-2012
Skills
- Calendar Coordination
- Customer Engagement and Support
- Schedule Management
- Administrative Duties
- Confidentiality Requirements
- Excel Spreadsheet Management
- Microsoft Office
- Billing Processes, Systems, and Software
- Contract Review
- Typing 60 WPM
- 10-Key Data Entry
- Account Management
- Accounts Receivable
- Accounting Processes
- Invoice Processing
- Business Operations Support
Timeline
Scheduling Coordinator
SkyeTec
09.2023 - 11.2024
Invoice Auditor
LandStar
09.2021 - 03.2023
Staff Assistant
Florida Department of Education
05.2018 - 06.2019
Associate of Arts - Accounting Technology
Florida State College At Jacksonville
High School Diploma -
Jean Ribault Senior High
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