Kristen McClanahan

Executed retail operations for Habitat ReStore, ensuring high standards of service.

Managed cash register operations and processed monetary transactions accurately.

Exceeded daily sales goals through proactive customer engagement and sales strategies.

Provided outstanding service to both donors and customers, enhancing community relationships.

Priced and stocked merchandise to maintain organized inventory at all times.

Trained and directed new employees and volunteers in operational policies and procedures.

Enforced safety procedures to ensure a secure environment for staff and shoppers.

Maintained cleanliness and orderliness of cash wrap area to uphold professional appearance.

• Review all bills for accuracy.
• Enter insurance provided by patients.
• Review and correct insurance information for existing patients as needed.
• Re-billing corrective action claims.
• Assist in reviewing and working electronic billing reports.
• Scan and file financial information, eobs, and any other documents as needed.
• Respond to insurance mail requests as needed and in a timely manner.
• Answer telephone calls from patients and insurance companies regarding accounts.
• Answer questions from office team regarding patient accounts, insurance benefits, and any other questions as needed.
• Provide information or reports to administration regarding billing issues with any insurance companies.
• Print various reports from practice management software.
• Write occasional letters to respond to insurance company requests.
• Write occasional insurance appeal letters.
• Process patient payments both in person and over the phone.

• Coordinate deliveries with other drivers and dispatchers to ensure timely delivery of various goods.
• Ensure all paperwork is filled out properly and turned in to the dispatcher in a timely manner.
• Keep a personal mileage log.

• Managed phone communications and scheduled appointments for efficient operations.
• Assisted with payroll processing and maintained accurate filing systems.
• Oversaw employee training programs to ensure current certifications in CPR and First Aid.
• Coordinated scheduling of nurses for home visits, collaborating with nurses and case managers.
• Performed data entry tasks using Microsoft Office to support administrative functions.

• Executed data entry tasks in Microsoft Office, maintaining accurate records.
  Scheduled appointments and managed phone inquiries to streamline operations.
  Assisted with payroll processing, ensuring timely and precise payments.
  Monitored employee training status, confirming all certifications remained up to date.

• Provide quick, friendly customer service by processing basic return transactions in a timely manner, greeting customers as they enter the store, answering phones, general knowledge of products, and filing daily invoices.

• Processing customer credit card payments, processing credit applications, filing of fax, copies, and mail.
• Processing of end of day bill-outs, filing daily invoices.

• Customer Service Representative June 2004-2006. Processing various customer transactions; daily balancing of teller drawer, maintaining up-to-date knowledge of bank products, maintaining customer relationships regarding customer accounts, and cross-selling opportunities. Attained specific sales goals.
• Teller Supervisor June 2006- July 2008. Providing supervisory and coaching responsibilities to teller staff, processing various customer transactions, supporting all sales goals by maintaining a thorough knowledge of bank products and services to refer potential sales to the appropriate area, and daily balancing of teller cash drawer, vault, and ATM.