Summary
Overview
Work History
Skills
Timeline
Generic

Kristen McClure

Austin,TX

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

7
7
years of professional experience

Work History

Customer Experience Manager

Zuri Furniture
09.2020 - 04.2024
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.

Assistant Store Manager

Peekay
09.2019 - 09.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Sales Floor Team Leader

Lush Fresh Handmade Cosmetics
02.2017 - 06.2017
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Demonstrated product and answered questions for prospective customers.
  • Trained and supported sales force with closing deals.
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.

Skills

  • Cross-Functional Collaboration
  • Customer Empathy
  • Data Analytics
  • Account Management
  • Training programs
  • Program Improvement
  • Proficient in Asana, FreshDesk, Google Forms, and Google Sheets
  • Procedure writing
  • Performance Evaluations
  • Training and Onboarding
  • Decision-Making
  • Staff Management
  • Microsoft Office
  • Team Recruiting and Hiring
  • MS Office Suite
  • Project Management

Timeline

Customer Experience Manager

Zuri Furniture
09.2020 - 04.2024

Assistant Store Manager

Peekay
09.2019 - 09.2020

Sales Floor Team Leader

Lush Fresh Handmade Cosmetics
02.2017 - 06.2017

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Kristen McClure