Kristen Mccumbee
Cerro Gordo,USA
Summary
- Professional with experience in administrative and processing tasks, known for reliability, flexibility, and strong teamwork, delivering consistent results. Adept at managing documents, data entry, and maintaining organizational systems. Strong communication, problem-solving skills, and ability to adapt to changing needs make valuable asset to any team.
- A professional focused on delivering high-quality administrative support and process management. Proven track record in data entry, document processing, and maintaining accurate records, contributing to overall operational efficiency. Known for strong teamwork and adaptability, ensuring reliable performance in dynamic environment. Proficient in communication and organizational skills that drive successful outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Processing Assistant III
Columbus County Department of Social Services
05.2023 - Current
- Answering the phone for clients, directing said clients to appropriate caseworker, screening clients to better understand what type of services they are in need of.
- Receiving, logging, date stamping, and directing mail to accurate caseworker
- Printing off requested information for clients such as award letters, re-certifications, transaction histories, NCFAST20020's fishing license and much more.
- Assisting clients with change reports as in reporting the birth of children, address changes, phone number changes,
- Scheduled the ordering new EBT and Medicaid cards for clients,
- Reported changes in income and household changes for clients including newborns, adoptions, fosters, temporary custody agreements, etc.
- Managed large volumes of incoming information, accurately categorizing and routing documents for further action within specified timeframes.
- Handled multiple simultaneous projects efficiently, effectively managing resources and time allocation to meet tight deadlines successfully.
- Maintained accurate records and ensured data confidentiality through diligent file management practices.
Server and Bartender
Local On The Water
01.2020 - 12.2023
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Developed and maintained relationships with regular customers, resulting in increased repeat business by 95%
- Managed a team of 25-35 servers, providing guidance and support to ensure exceptional customer service
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
- Cultivated a positive work environment through effective communication, teamwork, and recognition programs
- Maintained a clean and organized work area, adhering to health and safety regulations at all times
Caregiver
Private Home & Personal Care
01.2016 - 09.2020
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and wellbeing
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Managed medical appointments and transportation arrangements for clients as needed
- Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
- Implemented fall prevention strategies by removing hazards from the environment
- Assisted with physical therapy exercises as directed by healthcare professionals
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
- Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
- Maintained confidentiality regarding sensitive personal information about clients at all times
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
- Served as an advocate for clients' rights and ensured they received respectful treatment from others
- Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
Waitress/Cashier/Hostess
Mark's Seafood
11.2019 - 01.2020
Cashier/Customer Service
Money Saver Liquors
03.2018 - 11.2019
Telemarketing Sales Representative
Never Stop Select Services
01.2015 - 12.2018
- Developed and maintained a strong customer base through effective relationship building and follow-up
- Utilized persuasive communication skills to effectively pitch products and services to potential customers
- Participated in ongoing training programs to enhance product knowledge and improve selling techniques
- Maintained accurate records of all interactions with customers in CRM system for future reference and analysis
- Collaborated with marketing team to develop targeted scripts and call lists for specific campaigns
- Assisted in the development of sales presentations and materials used during calls with potential clients
- Consistently met or exceeded daily call volume targets while maintaining a high level of professionalism
- Managed a high volume of outbound calls per day while maintaining quality standards set by the company
- Managed a pipeline of potential customers, nurturing relationships and guiding them through the sales process
- Increased conversion rates by implementing effective closing techniques during phone conversations
- Demonstrated resilience when faced with objections or rejection from potential customers
Waitress/Hostess/Cashier/Bartender
Boathouse
01.2017 - 02.2018
Waitress/Server
Zeko's
08.2016 - 01.2017
Waitress/Cashier/Bartender
Tokyo Express
02.2015 - 06.2016
Waitress/Hostess
Anthony's
12.2012 - 09.2014
Waitress/Hostess/Cashier
Dale's Seafood
01.2009 - 09.2012
Education
High School Diploma -
South Columbus High School
Tabor City, NC06-2012
Skills
- Deadline oriented
- Document processing
- File management
- Confidentiality handling
- Typing speed
- Data entry
- Client relationship management
- Paperwork processing
- Effective communication
- Active listening
- Team collaboration
- Verbal and written communication
- Adaptability and flexibility
Certification
- MULTIPLE FEMA Certifications
- 100
- 200
- 700
- 800
- 703.B
- 706
Timeline
Processing Assistant III
Columbus County Department of Social Services
05.2023 - Current
Server and Bartender
Local On The Water
01.2020 - 12.2023
Waitress/Cashier/Hostess
Mark's Seafood
11.2019 - 01.2020
Cashier/Customer Service
Money Saver Liquors
03.2018 - 11.2019
Waitress/Hostess/Cashier/Bartender
Boathouse
01.2017 - 02.2018
Waitress/Server
Zeko's
08.2016 - 01.2017
Caregiver
Private Home & Personal Care
01.2016 - 09.2020
Waitress/Cashier/Bartender
Tokyo Express
02.2015 - 06.2016
Telemarketing Sales Representative
Never Stop Select Services
01.2015 - 12.2018
Waitress/Hostess
Anthony's
12.2012 - 09.2014
Waitress/Hostess/Cashier
Dale's Seafood
01.2009 - 09.2012
High School Diploma -
South Columbus High School
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