Kristen McIntyre
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Barnes and Noble
Webster, TX
11.2000 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
Store Manager
Dress Barn Dress Barn Woman
Houston, TX
06.1998 - 10.1999
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained and mentored associates to teach daily tasks and procedures.
Education
High School Diploma -
J. Frank Dobie High School
Houston, TX05-1987
Some College (No Degree) -
San Jacinto College District
Pasadena, TXSkills
- Task Delegation
- Product and service knowledge
- Operations Management
- Recruiting and interviewing
- Retail Operations Management
- Orientation and training
- Employee engagement
- Retail Operations
- Staff Training and Development
- Customer Relations
Timeline
Assistant Manager
Barnes and Noble
11.2000 - Current
Store Manager
Dress Barn Dress Barn Woman
06.1998 - 10.1999
High School Diploma -
J. Frank Dobie High School
Some College (No Degree) -
San Jacinto College District
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