Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen McManus

Norwood,MA

Summary

Detail-oriented administrative professional with 13 years of experience supporting executive leaders, managing cross-functional operations, and guiding teams through change. Recognized for communication, discretion, and a calm, problem-solving approach in dynamic environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Practice Manager

Eye Care Specialists, PC
Norwood, MA
01.2021 - Current
  • Provide executive-level support to six physicians, including complex calendar management, meeting coordination, and high-level communications.
  • Lead daily operations across three clinical sites, ensuring seamless scheduling, staffing, and cross-functional coordination.
    Oversee HR functions such as recruiting, onboarding, payroll, and benefits administration.
  • Act as point-of-contact for internal teams, external vendors, and executive-level stakeholders.
  • Spearhead office expansions, manage vendor contracts, and maintain consistent brand representation across locations and platforms.
  • Maintain company website and digital communications to support brand alignment and information accuracy.
  • Foster a positive culture through leadership during times of transition and change.

Technician Manager

Eye Care Specialists, PC
Norwood, MA
03.2017 - 01.2021

⦁ Supervised technical staff and provided administrative and compliance reporting support to senior leadership.
⦁ Coordinated hiring strategy and onboarding processes in partnership with HR and practice director.
⦁ Led MIPS reporting and electronic submissions for compliance and performance tracking.

Certified Ophthalmic Technician

Eye Care Specialists, PC
Norwood, MA
07.2012 - 03.2017

⦁ Conducted patient intake and diagnostic testing while managing technician scheduling and training.
⦁ Developed physician scheduling templates to optimize clinic flow and staff efficiency.
⦁ Gained early recognition as a team lead and go-to resource for communication and operational needs.

Education

Bachelor of Science - Psychology And Sociology

Westfield State University
Westfield, MA
05-2012

Skills

⦁ Executive Calendar & Meeting Management
⦁ Travel & Event Coordination
⦁ Internal Communications & Confidential Support
⦁ Cross-Functional Collaboration
⦁ Workflow Optimization
⦁ Recruitment & Onboarding
⦁ Budget Tracking & Expense Management
⦁ Change Management & Team Support
⦁ Relationship Management
⦁ Microsoft Office, Google Workspace, Zoom, EHR Systems

Certification

  • Certified Ophthalmic Technician (COA)

Timeline

Practice Manager

Eye Care Specialists, PC
01.2021 - Current

Technician Manager

Eye Care Specialists, PC
03.2017 - 01.2021

Certified Ophthalmic Technician

Eye Care Specialists, PC
07.2012 - 03.2017

Bachelor of Science - Psychology And Sociology

Westfield State University