Kristen McSorley
Customer Service Manager
Raleigh,NC
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement while still offering excellent customer service. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Manager
Harris Teeter
Raleigh, NC
05.2022 - Current
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Posted financial data in Excel spreadsheets and performed daily ledger entries to record financial transactions accurately.
- Prepared bank deposits by compiling data from cashiers.
In Home Caretaker
Self Employed
Raleigh, NC
07.2014 - 12.2021
- Provided childcare services to busy parents
- Provided education and activities to children
- Gave medications as prescribed
Assistant Manager
The Children's Place
Raleigh, NC
05.2012 - 07.2014
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Recruited, trained and managed a team of 20+ employees.
Assistant Manager
Claire's Boutique
Wilmington, NC
01.2006 - 05.2012
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Certification - Dental Assisting
NC Dental U
Wake Forest, NC 03.2022 - 09.2022
ASCP Certification - Phlebotomy
Wake Technical Community College
Raleigh2013
Associate Degree - Massage Therapy
Miller Motte Technical College
2009
High School Diploma - College Prep
Fayetteville Christian School
2003
Skills
- Report Preparation
- Handling Escalations
- Account Management
- Workflow Management
- Strong written and verbal communication
- Attention to detail
- Computer/POS software
- Team supervision
- Medical and Dental Terminology
- Accounting
- Knowledge of HIPAA regulations
- Scheduling proficiency
- Office Administration
- Front Desk Operations
Accomplishments
- Promoted to Assistant Manager at Claire's after only 6 weeks.
- Promoted to Customer Service Manager at Harris Teeter after being an Assistant Customer Service Manager for only 1.5 years.
- Successfully recruited and trained 50+ new front end employees.
Timeline
Customer Service Manager
Harris Teeter
05.2022 - Current
Certification - Dental Assisting
NC Dental U
03.2022 - 09.2022
In Home Caretaker
Self Employed
07.2014 - 12.2021
Assistant Manager
The Children's Place
05.2012 - 07.2014
Assistant Manager
Claire's Boutique
01.2006 - 05.2012
ASCP Certification - Phlebotomy
Wake Technical Community College
Associate Degree - Massage Therapy
Miller Motte Technical College
High School Diploma - College Prep
Fayetteville Christian School
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