Kristen Meara
Simpsonville,SC
Summary
Dynamic and results-driven professional with extensive experience in customer service at Paisano’s Italian Restaurant. Proven ability to enhance guest satisfaction through effective complaint resolution and efficient table management. Skilled in cash handling and team collaboration, consistently delivering exceptional service in fast-paced environments. Adaptable and committed to operational excellence.
Overview
19
19
years of professional experience
Work History
Waitress
Paisano’s Italian Restaurant
12.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order fulfillment.
- Collaborated with kitchen staff to coordinate food preparation and delivery.
- Assisted in training new waitstaff on menu knowledge and service standards.
Waitress
Spice Diner
07.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Took and processed customer orders accurately to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area to promote positive atmosphere.
- Assisted in training new waitstaff on menu offerings and service protocols.
- Managed cash register operations, ensuring accurate billing and payments processing.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Surgical Assistant
Pelham Surgical Center
09.2014 - 06.2015
- Assisted surgeons with instrument preparation and sterile field maintenance during surgical procedures
- Collaborated with nursing staff to ensure seamless patient care and communication pre- and post-surgery
- Utilized electronic medical record systems to document patient information accurately and promptly
- Conducted equipment sterilization and inventory management to support operational efficiency in the surgical suite
Marketing Assistant
C. Tim Keagy Real Estate
05.2010 - 08.2011
- Assisted in creating marketing materials to promote property listings and enhance brand visibility.
- Coordinated social media campaigns, increasing online engagement and driving traffic to company website.
- Conducted market research to identify trends and inform marketing strategies for targeted outreach.
- Supported event planning efforts for open houses and community events, improving client relationships.
Paralegal Assistant
John W Howard III
06.2007 - 06.2009
- Conducted legal research to support case preparation and documentation.
- Assisted attorneys in drafting legal documents, ensuring compliance with regulations.
- Organized and maintained case files, enhancing retrieval efficiency for team members.
- Managed scheduling for client meetings and court appearances, optimizing attorney time management.
Education
Associate of Science - Applied Science
Virginia College
Greenville, SC01.2015
Skills
- Customer service
- Order fulfillment
- Table management
- Menu knowledge
- Complaint resolution
- Cash handling
- Team collaboration
- Fast-paced environment
Timeline
Waitress
Paisano’s Italian Restaurant
12.2024 - Current
Waitress
Spice Diner
07.2024 - Current
Surgical Assistant
Pelham Surgical Center
09.2014 - 06.2015
Marketing Assistant
C. Tim Keagy Real Estate
05.2010 - 08.2011
Paralegal Assistant
John W Howard III
06.2007 - 06.2009
Associate of Science - Applied Science
Virginia College