Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Kristen Mendez

Lake Wales,FL

Summary

I am a very motivated individual who is looking for a new challenge and experience. I am very hard working and can do just about anything I put my mind to. I have nearly ten years experience dealing with clients in many different situations. I am very organized and believe communication is key. I am looking for a new place to call home and work side by side with some great individuals.

Overview

12
12
years of professional experience

Work History

Receptionist

Garden Grove Animal Hospital
Winter Haven, FL
07.2020 - Current
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Scheduled and confirmed appointments for upcoming appointments and surgeries.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Liaised with product representatives and potential new clients.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, emailing and filing documents.
  • Resolved customer problems and complaints.
  • Restocked supplies and took inventory of items needing to be reordered
  • Kept reception area clean and neat to give visitors positive first impression.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Used computer programs to schedule patients for routine and complex procedures.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Fielded concerns surrounding patients and care, liaising between physician, patient supporting staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office needs.
  • Prepared proper documents needed for upcoming surgeries and procedures.

Veterinary Technician

Cypress Animal Hospital
Winter Haven, FL
06.2016 - 07.2020
  • Obtained accurate and detailed medical histories of each patient and assisted in obtaining vitals and other diagnostics used to aid in the process of diagnosis and treatment of each patient
  • Familiar with Idexx Catalyst One and Snap Pro as well as a variety of other snap tests
  • IV catheter placement, and setting up intravenous fluids as well as some CRIs
  • Able to calculate oral and injectable medications and administer them to patients.
  • Familiar with Cornerstone computer system for over ten years
  • Able to care for hospitalized patients and manage pets medical chart as well as enter necessary charges of each patient.
  • Administer pre operative medications, prepare patients for surgery.
  • Assist and take vitals on patients while in surgery as well as recover them after their anesthetic procedures.
  • Able to sterilize surgical instruments before and after surgery as well as surgical suite and gowns etc.
  • Able to perform dental cleanings as well as dental radiographs on Progeny dental radiograph system.
  • Able to operate Companion laser as well .
  • Able to also care for clients, make appointments, take payment over the phone, in facility as well as able to check out patients using Care Credit and Wells Fargo Health Advantage credit card.
  • Responsible for samples of flea and heartworm preventatives for puppy / kitten packs.
  • Maintained puppy/kitten packs
  • Maintained a numerous amount of informational brochures and client hand outs
  • Maintained hospitals prescription diet samples
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Maintained correct and organized medical records on each patient in a timely fashion.

Veterinary Nurse

Veterinary Healthcare Associates
3025 Dundee Road Winter Haven, Fl 33884
2012 - 04.2016
  • Participated in bi- daily rounds with fellow technicians as well as the Veterinarian on staff
  • Obtained TPRs on patients
  • Placed and maintained intravenous catheters and urinary catheters
  • Administered intravenous, intramuscular and subcutaneous injections
  • Worked side by side with veterinarians and fellow technicians ensuring each patient's treatments were correct
  • Entered daily charges for each patient assigned
  • Documented all activity in the form of treatments sheets, nursing notes and in the computer
  • Alerted veterinarian on staff of each patients progress or regression
  • Spoke to owners of patients in ICU on their progress or regression and scheduled times for them to speak with the DVM
  • Used hospital protocol for isolation patients as well as patient with zoological concerns.
  • Recovered patients after anesthetic procedures.
  • Maintained a clean and sanitary work environment at all times.
  • Handled fractious cats and dogs.
  • Able to set up syringe pumps, oxygen cages as well as fluid pumps.
  • Knowledge of basic triage
  • Able to complete detailed estimates for services
  • Monitored critical patients
  • Ability to take radiographs
  • Familiarity with most glucometers
  • Ability to draw blood with ease
  • Familiar with heska and idexx in house laboratories
  • Ability to speak with distraught or angry clients
  • Ability to place nasal cannulas for oxygen support
  • Experience handling, documenting and administering controlled substances to patients.

Boarding Technician

Veterinary Healthcare Associates
3025 Dundee Road Winter Haven, Fl 33884
03.2009 - 03.2012
  • Greeted and reassured owners that their pet's stay would be satisfactory
  • Reviewed dietary needs as well as any other special needs each pet has while boarding
  • Going over health plans (as needed) if their pet needed to be vaccinated while there to board
  • Ability to properly disinfect kennels
  • Ability to organize each pets charts and personal belongings
  • Exceptional note taking and attention to detail
  • Compassion for owners and pets
  • How to properly assess pet's disposition
  • Basic handling of dogs and cats
  • Excellent time management skills
  • Basic housekeeping skills
  • Bathing and basic care of pets
  • Keeping clear and accurate records on animal behavior, food intake and medications needed for each pets stay at the facility
  • Ability to schedule future boarding and grooming appointments
  • Filled out "report cards" to add a personal touch as well as to inform the owner how their pet did while at the facility
  • Trained several boarding technicians
  • Cross trained in client services
  • Cross trained in out patient services

Education

High School Diploma -

Lake Wales Senior High School
05.2009

Wedding Planning Online Course

New York Institute of Art And Design
New York, NY

Skills

  • Dedicated team player
  • Hard worker
  • Dependable
  • Organized
  • Compassionate
  • Empathetic
  • Quick learner

  • Goal oriented
  • Excellent communicator
  • Strong attention to detail
  • Trustworthy
  • Eager to learn
  • Strives for excellence
  • Motivated

Timeline

Receptionist

Garden Grove Animal Hospital
07.2020 - Current

Veterinary Technician

Cypress Animal Hospital
06.2016 - 07.2020

Boarding Technician

Veterinary Healthcare Associates
03.2009 - 03.2012

Veterinary Nurse

Veterinary Healthcare Associates
2012 - 04.2016

High School Diploma -

Lake Wales Senior High School

Wedding Planning Online Course

New York Institute of Art And Design

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