Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kristen Miller

Coldwater,MI

Summary

Compassionate Nurse Case Manager offering 13 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare.

Overview

13
13
years of professional experience
1
1
Certification

Work History

RN Case Manager

Aetna/CVS Health
03.2021 - Current
  • Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
  • Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
  • Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
  • Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
  • Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
  • Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
  • Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
  • Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
  • Educated patients and families on available community resources, facilitating access to necessary support services.
  • Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
  • Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.

Registered Nurse, ICU

Promedica Coldwater Regional Hospital
07.2015 - 02.2021
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Completed daily chart audits and assessed clinical records to verify accuracy, evaluate performance against goals and check for appropriate education of patients and families.
  • Delivered care to 2-3 patients per day, including coordinating and evaluating interdisciplinary care.
  • Cultivated working partnerships with patients and medical staff members, using feedback and clinical data to improve quality care and patient outcomes.
  • Developed and adapted individualized treatment plans according to patient recovery goals.
  • Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring.
  • Guided therapeutic communication, conflict resolutions and interventions by deflecting undesirable behaviors to assist patients with developing and amplifying coping skills.
  • Answered patient questions and provided take-home materials for further information.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Updated physicians on patient test results and assisted in developing care plans.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Advanced nursing competencies through participation in simulation exercises and practice improvement projects.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Maintained optimal ventilator settings and operations to meet patient care needs.
  • Managed central, arterial and PICC lines.
  • Reduced patient complications through diligent monitoring and swift interventions during critical situations.

Registered Nurse, Medical-Surgical Unit

Promedica Coldwater Regional Hospital
06.2011 - 07.2015
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Observed patient's heart rate, blood pressure and respiration for signs of distress.
  • Delivered care to 4-5 patients per day, including coordinating and evaluating interdisciplinary care.
  • Completed daily chart audits and assessed clinical records to verify accuracy, evaluate performance against goals and check for appropriate education of patients and families.
  • Represented health care facility in professional community organizations, maintaining high level of professionalism.
  • Monitored and managed various treatment and care interventions, including IV administration, wound and ostomy care and catheter insertion.
  • Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
  • Conducted post-op reviews, tracked patients' vitals and monitored fluids to reach optimal care targets.
  • Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
  • Delivered high-quality nursing care to patients on 17-bed medical-surgical unit with emphasis on orthopedics, urology and gastro-intestinal post-operative patients.
  • Exhibited professionalism and leadership to peers by participating in professional activities and continuing education.
  • Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and assimilated patients to unit.

Education

Associate of Science - Nursing

Kellogg Community College
Battle Creek, MI
4 2011

Skills

    Patient Care and monitoring

  • Patient Management
  • Care Coordination
  • Community Resources
  • HIPAA Compliance
  • Quality Improvement
  • Discharge Planning
  • Medication Management
  • Time management
  • Goal setting
  • Team collaboration

Certification

  • Advanced Cardiac Life Support(ACLS) Certification 2015-present
  • Basic Life Support (BLS) Certification 2011-present
  • Pediatric Life Support (PALS) Certification 2012-present

Additional Information

I have worked in training new staff. I have worked collaboratively with co-workers to assist with process and policy related questions. I have taken on projects from my manager: utilizer reports bi-monthly and special project involving zip codes for face-to-face visits resuming. I am always willing to help staff and managers as asked and needed.

Timeline

RN Case Manager

Aetna/CVS Health
03.2021 - Current

Registered Nurse, ICU

Promedica Coldwater Regional Hospital
07.2015 - 02.2021

Registered Nurse, Medical-Surgical Unit

Promedica Coldwater Regional Hospital
06.2011 - 07.2015

Associate of Science - Nursing

Kellogg Community College

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Kristen Miller