Kristen Miller
Sugarcreek
Summary
Dynamic Service Manager with a proven track record at Weaver Appliance, excelling in customer service management and team leadership. Developed initiatives that significantly boosted customer satisfaction ratings. Skilled in problem-solving and employee training, fostering a collaborative environment while ensuring workplace safety and quality assurance. Skilled in doing inventory and shipping and receiving.
Overview
20
20
years of professional experience
Work History
Service Manager
Weaver Appliance
04.2025 - 08.2025
- Successfully resolved customer complaints in a timely manner, fostering positive experiences.
- Engaged with customers to evaluate service requirements and present appropriate options.
- Supervised hiring and training of service staff to align with business goals.
- Reviewed service reports to identify improvement opportunities.
- Enforced safety protocols and provided continuous training on equipment usage for a secure work environment.
- Developed initiatives that increased customer satisfaction ratings effectively.
Manager
Dayspring Christian Bookstore
03.2018 - 04.2025
Inventory of all products
Waited on customers
Shipping and receiving of all products
Curriculum
Statements
Aide
Burkholdet Home Health
03.2005 - 04.2025
- Successfully resolved customer complaints in a timely manner, fostering positive experiences.
- Engaged with customers to evaluate service requirements and present appropriate options.
- Supervised hiring and training of service staff to align with business goals.
- Reviewed service reports to identify improvement opportunities.
- Enforced safety protocols and provided continuous training on equipment usage for a secure work environment.
- Developed initiatives that increased customer satisfaction ratings effectively.
Education
College Prep
Strasburg Franklin High School
Strasburg, OH06.2001
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Team collaboration and leadership
- Quality assurance
- Workplace safety
- Office administration
- Outgoing and energetic
- Employee supervision
- Service scheduling
- Goal setting
- Risk management
- Flexible schedule
- Schedule management
- Budget control
Accomplishments
Although I was only at Weaver Appliance for a few short months I learned and grew alot and they truly did not want to let me go however their company decided to go in a different direction. Please call them as they will assure you of my qualities
Timeline
Service Manager
Weaver Appliance
04.2025 - 08.2025
Manager
Dayspring Christian Bookstore
03.2018 - 04.2025
Aide
Burkholdet Home Health
03.2005 - 04.2025
College Prep
Strasburg Franklin High School
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