Kristen Mills
Benbrook,TX
Summary
Project Manager with 14+ years of professional experience, mostly working in a non-profit industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals. Additional strengths and accomplishments: Excels at reorganizing departments for maximum efficiency. Creates the vision for the future, but also has the administrative skills to accomplish set goals to reach the vision. Effective at training colleagues to succeed in their area of expertise. Dedicated to serving colleagues and third-party vendors with outstanding customer service.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
CRM Business Systems Analyst I
The Navigators
2022.07 - Current
- Provided production support to all system users
- Trained business personnel in use of systems.
- Assisted in troubleshooting of integrations and new setups/system configurations
- Supported any future third party applications
- Proficient in building custom reports, dashboards, and workflows
- Collaborated to assess cross functional impacts of business decisions
- Proactively monitor CRM and take necessary steps to prevent failures and restore service
- Coordinated system upgrades and maintenance
- Facilitated data migrations, appends and clean-ups
- Assisted in Salesforce Software Updates
- Maintained/Wrote/Updated procedures
- Investigated and addressed system issues to enhance usability and improve functionality.
Direct Response Project Manager
The Navigators
10.2019 - 07.2022
- Collaborated and contributed ideas in development of direct response strategy and tactics
- Managed projects from beginning to end (17-20 campaigns annually)
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Compiled and uploaded all costs to respective software
- Coordinated projects with multiple third-party vendors
- Assisted Database Admin and Prospect Research Analyst as needed
- Created costing template for consistency now used throughout Development Department
- Simplified number of contractors used for better efficiency and to meet on-time deadlines
- Created templates in different web-based software to improve processes and tasks
- Assisted in creating and writing up processes for better training in our databases
Donor Development Administrator/Coordinator
The Navigators
10.2016 - 10.2019
- Completed administrative tasks related to funding strategies
- Completed tasks related to Combined Federal Campaign
- Coordinated and completed data projects in Clearview
- Provided customer service when needed
- Attended periodic training and conferences to maintain and improve job-related skills
- Determined data that needed to be cleaned and created several reports to run on continued basis
- DMA/ANA and CFC conferences and trainings provided further knowledge to use throughout career
Income Accounting Support Specialist
The Navigators
01.2016 - 10.2016
- Provided customer service support by troubleshooting, researching and resolving problems or issues
- Collaborated with financial services to ensure cross-training of duties
- Referenced the general ledger and generated adjustment tickets to resolve issues/discrepancies
- Assisted and provided backup support where needed
- Assisted in resolving banking inconsistency that resulted in updating deposit procedures
Donor/Staff Services Representative
The Navigators
01.2015 - 01.2016
- Answered donor questions via phone, e-mail, or in person related to funding, reimbursements or donations
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with financial services to ensure cross-training of duties
- Referenced the general ledger and generated adjustment tickets to resolve issues/discrepancies
- Assisted and provided backup support where needed
- Simplified check remittance practices so donations were processed one week sooner
Data Entry Supervisor
Omnicare Pharmacy
07.2014 - 12.2014
- Provided daily supervision, feedback and oversight to over twenty direct reports.
- Created and maintained department work schedules for over twenty people to provide adequate coverage during operating hours.
- Participated in weekly conference calls with management to discuss department updates and strategies
- Resolved issues through active listening and open-ended questioning, escalating major problems to HR manager or General Manager.
Senior Certified Pharmacy Technician/Shift Lead Manger
WALGREENS CO
07.2006 - 07.2014
- Oversaw and trained pharmacy technicians and pharmacy interns/students
- Created work schedules for approximately five to seven technicians
- Responsible for typing, filling and/or billing insurance for 300+ patient prescriptions daily
- Other administrative duties include filing scripts and inventory adjustments
- Cash and safe handling
- Collected co-payments or full payments from customers.
- New product placement and inventory
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Worked with several insurance companies to get medication approvals for patients
Instructor
ANTHEM COLLEGE
05.2011 - 05.2012
- Taught Business and Pharmacy Technician classes
- Managed curriculum and students
- Learned how to effectively teach/train in front of small to medium-sized groups
Education
MBA - Project Management Emphasis
Grand Canyon University
Phoenix, AZ10.2018
Bachelor of Science - Business Administration
University of Denver
Denver, CO06.2011
Skills
- Project Management
- Creative Thinking
- Project Planning
- Processes and Procedures
- Timely Project Completion
- Project Goals and Milestones
- Project Deadlines
- CRM Systems
- Business Requirements
- Staff Training
- Data Entry
- Project Development
- Agile Methodology
- Microsoft Office Suite Expertise
- Managing Multiple Projects
Certification
Certified Associate in Project Management (CAPM) - Project Management Institute
Salesforce Certified Administrator (SCA) - Salesforce
Hobbies
Reading fiction and non-fiction
Golfing
Playing piano
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
CRM Business Systems Analyst I
The Navigators
2022.07 - Current
Direct Response Project Manager
The Navigators
10.2019 - 07.2022
Donor Development Administrator/Coordinator
The Navigators
10.2016 - 10.2019
Income Accounting Support Specialist
The Navigators
01.2016 - 10.2016
Donor/Staff Services Representative
The Navigators
01.2015 - 01.2016
Data Entry Supervisor
Omnicare Pharmacy
07.2014 - 12.2014
Instructor
ANTHEM COLLEGE
05.2011 - 05.2012
Senior Certified Pharmacy Technician/Shift Lead Manger
WALGREENS CO
07.2006 - 07.2014
MBA - Project Management Emphasis
Grand Canyon University
Bachelor of Science - Business Administration
University of Denver