Kristen Mitchell
Mobile
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Reliable and competent Medical Billing professional with exceptional data entry and customer service skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Entry
ArcelorMittal Steel Mill
01.2024 - Current
- Created and maintained data entry logs to track data entry activities.
- Assisted with developing data entry processes.
- Completed accurate and timely data entry.
- Completed time-sensitive data entry requests.
- Completed data entry for currency transactions.
- Developed and implemented data entry operations.
- Performed data entry, filing, copying and faxing.
- Completed recordkeeping, filing and data entry duties.
- Conducted audits of existing data entry processes.
- Followed data entry protocols, rules and regulations.
- Utilized techniques for increasing data entry speed.
- Completed business correspondence, transcription, and data entry.
Claims Adjuster
State Farm
12.2020 - 12.2023
- Complete quality claim investigations by interviewing insureds, claimants and other parties to determine the facts of the claim
- Create and documented claims file to comply with company guidelines and state regulations
- Determine value of the claim considering depreciation and actual cash value, negotiated and committed to the settlement, and moved claim to closure
- Resolve complaints, and participated in arbitration and/or grievance procedures
- Explain procedures and answer inquiries for properly adjusting auto total loss claims
- Analyze information to facilitate compliance for regulatory requirements and settlement value
- Review and administratively sets-up claims in tracking system and writes or revises the brief description of loss to ensure that it accurately reflects the actual circumstances
- Investigated and assessed damage to property and reviewed property damage estimates along with auto.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Researched and analyzed policy contracts to verify proper payment of claims.
City Carrier Assistant
United States Postal Service
01.2018 - 12.2020
- Responsible for sorting mail for delivery and deliver mail on an established route
- Responsible for routes or cases all classes of mail in sequence of delivery along an established route
- Used to demonstrate a fast-paced workflow and always paying attention to detail
- Collected mail from satellite post office locations and collection boxes scattered across the city
- Required to work efficiently, accurately and independently over the course of the entire day
- Responsible for the timely and accurate delivery of the mail to apartments, houses, and businesses
- Organized the mail classes and loaded the mail vehicle at the start of the day in preparation for delivery.
Office Manager
JM Transfer
05.2016 - 01.2018
- Managed and operated the onsite and offsite contract administration functions for all divisions
- Provided contract administration functions for remodel and renovation projects, including subcontracts, change orders, RFI's, RFP's, submittals, closeout documents
- Compiled all information necessary for complete contract packages including scopes of work and pre-qualifications for company and client requirements
- Communicated all field, plan and/or product changes to responsible parties
- Reviewed all subcontractor's and vendor's invoices
- Resolved conflicts with vendors
- Responsible for evaluating and coordinating customer/vendor contacts between office and field personnel.
Teaching Assistant
Little Ambassador's Preschool
05.2014 - 01.2018
- Organized the classroom set-up the tables, clean-up all the utensils that we use at everyday work, welcome parents and children
- Attended meetings seminars, orientations, attended teacher parents meetings, help during festivals, holidays
- Helped the children when they have some problems, prepare food, help during nap-time, help during break time, prepare breakfast, lunch, and snacks
- Checked everything when we open the center, and before we closed it
- Distributed teaching materials such as textbooks, workbooks, papers, and pencils to students
- Conducted demonstrations to teach such skills as sports, dancing, and handicrafts
- Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
Education
Master of Science - Clinical Mental Health
The University of South Alabama
Mobile, AL05.2023
Bachelor of Arts - Psychology, Criminal Justice
University of South Alabama
Mobile, AL05.2018
Skills
- Personal, casualty and property loss
- Xactimate
- ClaimsPro
- Automation
- Microsoft Office Systems
- Advanced computer skills
- Automobile claims specialist
- Total Loss
- Student Supervision
- Office management
- Data Entry
Certification
Licensed Insurance Adjuster- [FL, IN, KY, MI,OK,SC,TX,GA,AR,NC,DE,WY,NH]
Timeline
Data Entry
ArcelorMittal Steel Mill
01.2024 - Current
Claims Adjuster
State Farm
12.2020 - 12.2023
City Carrier Assistant
United States Postal Service
01.2018 - 12.2020
Office Manager
JM Transfer
05.2016 - 01.2018
Teaching Assistant
Little Ambassador's Preschool
05.2014 - 01.2018
Master of Science - Clinical Mental Health
The University of South Alabama
Bachelor of Arts - Psychology, Criminal Justice
University of South Alabama
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