Kristen M. Kyllo
Tualatin,US
Summary
Sales professional with extensive experience in supporting sales teams to achieve optimal results. Proven in coordinating efforts to drive efficiency and support revenue growth. Known for collaborative team efforts and adaptive approach to dynamic sales environments, showcasing proficiency in multiple computer systems, tools and effective communication.
Overview
14
14
years of professional experience
Work History
Sales Support Professional
Comcast Cable Corporation
10.2020 - Current
- Support 115 Sales Representatives in the Pacific Northwest Region
- Expedited contract processes by reviewing, editing, and preparing critical documents for management approval.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Boosted sales performance by providing timely and efficient support to the sales team.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
Technical Product Sales Support
Comcast Cable Corporation
12.2015 - 10.2020
- Scrub orders for the Enterprise and SMB sales teams.
- Submit orders for Enterprise and SMB sales teams.
- Survey/Serviceability Support – Including research requests
- Review contract and validate services with customer to ensure accuracy.
- Proactively identify opportunities for improvement in processes and procedures and recommend solutions.
- Interact with various levels of sales, operations, engineering, construction, design and other functional groups to ensure order flows appropriately
- Regular, consistent and punctual attendance. Work overtime if necessary.
- Proactively identify opportunities for improvement in processes and procedures/recommend solutions.
Small to Medium Business Sales Account Coordinator
Comcast Cable Corporation
07.2011 - 12.2015
- Review all contracts before signature, fix errors found
- Submit orders Order Acceptance
- Handle escalations
- Research leads and flip leads when applicable
- Create new leads for reps when they’re out in the field to help lock location
- Work various projects
- Apply credits
- Work cancel to re-enter leads
Education
Associates Degree - Business
Clackamas Community College
Oregon City, OR06.2002
Skills
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
- Product knowledge
- Time management abilities
- Account management
- Sales cycle management
- Full-cycle sales process
- Multitasking Abilities
- Internal company computer programs
- Microsoft office
Timeline
Sales Support Professional
Comcast Cable Corporation
10.2020 - Current
Technical Product Sales Support
Comcast Cable Corporation
12.2015 - 10.2020
Small to Medium Business Sales Account Coordinator
Comcast Cable Corporation
07.2011 - 12.2015
Associates Degree - Business
Clackamas Community College
2024 SSP of the Year
I was voted as SSP of the year in 2024 by my manager. My review states I:
Kristen is a consistent contributor to the SSP team. Her dependability has been a key asset to the team, always answering questions and helping out other team members due to her tenure and experience on the team. She is knowledgeable in various aspects and cares about delivering quality work. She works well with colleagues and maintains a good relationship with our internal customers with her clear communication and reliable quality. Due to her tenure, she has developed a network with other teams, which she relies on to help her solve customer problems and get her own work done. She has shown the ability to adapt to changing tasks and be assigned special projects. Her optimistic demeanor is a positive influence on the team, especially being a supporter when we shift tasks with SSPs. She knows when to ask for help on her tasks when she needs it.
Awards
- 2024 Sales Support Professional of the Year
- 2nd Quarter 2021 Best of the West Award, Top Sales Support Professional, Comcast Cable Corporation
- 3rd Quarter 2021 Best of the West Award, Top Sales Support Professional, Comcast Cable Corporation
- 2021 Annual Best of the West Award, Top Sales Support Professional, Comcast Cable Corporation
2024 SSP of the Year
I was voted as SSP of the year in 2024 by my Manager, Sarah Ponticello. My review states I:
*Effectively use data to recomment
*Make decisions, support change, celebrates success, and learn from feedback
*Work together and influence effectively across teams
*Fairly assess my own strengths and opportunities
*Prioritize my own growth and development
*Proactively ask for feedback
*Build trust and treat others with respect
*Actively contribute to building an inclusive environment
*Holds self accountable for shared goals
*Listens, responds, and adapts to the needs of our customers, business, and people
*Kristen is a consistent contributor to the SSP team. Her dependability has been a key asset to the team, always answering questions and helping out other team members due to her tenure and experience on the team. She is knowledgeable in various aspects and cares about delivering quality work. She works well with colleagues and maintains a good relationship with our internal customers with her clear communication and reliable quality. Due to her tenure, she has developed a network with other teams, which she relies on to help her solve customer problems and get her own work done. She has shown the ability to adapt to changing tasks and be assigned special projects. Her optimistic demeanor is a positive influence on the team, especially being a supporter when we shift tasks with SSPs. She knows when to ask for help on her tasks when she needs it.
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