Kristen Montague, M.U.Ed
1055 Strawberry Lane, Ellenwood,GA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines, Inc
Atlanta, GA
05.2023 - Current
- Greets passengers, answers questions, and directs them to their seats.
- Monitors cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Adheres to company policies regarding security measures and protocol at all times.
- Responds to medical emergencies as needed during flights.
Lab Assistant
Skin Path Solutions
Smyrna, GA
02.2023 - 05.2023
- Receives specimens and reviews for quality, labeling and accessioning.
- Cleans and calibrates laboratory equipment.
- Manages lab work smoothly and with reliable accuracy to meet regulatory and operational demands.
Elementary English Language Arts Teacher
Journey Community Schools
Memphis, TN
07.2022 - 12.2022
- Analyzed quarterly student testing data to reform instruction.
- Developed strong verbal and written communication skills by leading students through listening, speaking, reading and writing activities.
- Cultivated a classroom environment focused on inclusion and growth, fostering both social and academic development.
- Planned and implemented daily RTI (Response to Intervention) instruction for Tier 3 students.
After Hours Business Service Specialist
Campbell Clinic Orthopaedics
Memphis, TN
03.2022 - 10.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conducted patient intake to collect and enter medical information and insurance details into database.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Interpreted medical reports to apply appropriate ICD-10 billing codes.
Secondary English Language Arts Teacher
Memphis School of Excellence, Cordova Secondary
Memphis, TN
07.2021 - 07.2022
- Attained a level 4 of 5 Level of Effectiveness according to the Tennessee Department of Educations guidelines.
- Strategically planned course content after analyzing student testing data on the Northwest Evaluation Association platform.
- Created and implemented lesson plans, modifying for differences in student learning styles.
- Implemented student learning plans as specified in their IEP (Individualized Education Plan).
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
6th Grade English Language Arts Teacher
Shelby County Schools, Hamilton K-8 School
Memphis, TN
07.2018 - 06.2021
- Organized and executed an annual fundraising event with Hamilton High School Class of 1965.
- Attended professional development training on Cultural Diversity and ACES (Adverse Childhood Experiences).
- Facilitated professional development pertaining to SEL (Social Emotional Learning).
- Established and maintained contact with parents.
- Implemented student learning plans as specified in their IEP (Individualized Education Plan).
- Collaborated with educational teams to plan for student misconceptions and best practices.
- Maintained structure and flexibility while transitioning from in-person to virtual instruction.
- Created and managed systems for tracking large amounts of data.
Resident
The Memphis Teacher Residency Program
Memphis, TN
06.2017 - 05.2018
- Created lesson plans to incorporate mandated topics and include immersive activities for student engagement.
- Observed educators teaching various lessons, interacting with students and managing classrooms to gain insight and understanding of duties and responsibilities.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Collaborated with teacher to plan and achieve instructional goals and objectives.
Intake Specialist
The Law Offices of Ogle, Elrod, and Baril
Knoxville, TN
05.2016 - 07.2016
- Conducted client interviews and performed client intake services for disability legal services.
- Screened applicants and took initial information about demographic and historical data.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Master of Science - Health Communication
Boston University Metropolitan College
Boston, MA05.2025
Master of Arts - Urban Education
Union University
Jackson, TN05.2018
Bachelor of Arts - English-Literature
University of Tennessee
Knoxville, TN05.2017
Skills
- Customer Focused
- Communication
- Organization
- Medical Terminology
- Data Aggregation
- Interpersonal Skills
- Attention to Detail
- Time Management
Licenses and Certifications
Tennessee Department of Education
Professional Teacher License in Secondary English
05/2018
Certification
- Microsoft Office
- Microsoft Powerpoint
- Google Slides
- Google Suite
- Athena
- SRS EHR
Timeline
Flight Attendant
Delta Air Lines, Inc
05.2023 - Current
Lab Assistant
Skin Path Solutions
02.2023 - 05.2023
Elementary English Language Arts Teacher
Journey Community Schools
07.2022 - 12.2022
After Hours Business Service Specialist
Campbell Clinic Orthopaedics
03.2022 - 10.2022
Secondary English Language Arts Teacher
Memphis School of Excellence, Cordova Secondary
07.2021 - 07.2022
6th Grade English Language Arts Teacher
Shelby County Schools, Hamilton K-8 School
07.2018 - 06.2021
Resident
The Memphis Teacher Residency Program
06.2017 - 05.2018
Intake Specialist
The Law Offices of Ogle, Elrod, and Baril
05.2016 - 07.2016
Master of Science - Health Communication
Boston University Metropolitan College
Master of Arts - Urban Education
Union University
Bachelor of Arts - English-Literature
University of Tennessee
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