Kristen Moore
Denton,TX
Summary
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Installation Scheduling Coordinator ISC
American Standard
09.2018 - Current
- Manage the order to installation process flow of walk-in tub and bath remodel markets for pending installations
- Review all relevant sales documentation that must be returned to HQ for each closed sale, including contracts and financing documentation
- Interact with installers and customers in order to coordinate installs in a timely manner
- Capture and maintain accurate information in our internal systems such as Lead Perfection, SAP and Box.com
- Communicate and follow up daily with internal teams such shipping coordinators, front end processing, and sales teams
- Support National Install Manager & Regional Install Manager on any Install-related scheduling or customer service needs
- Effectively process amendments, reschedules, cancellations while prioritizing maximizing installs for current month.
Customer Service Rep I
Cardtronincs
05.2018 - 09.2018
- Answering incoming calls from customers or tech in regards to ATMs
- Provided status updates and will trouble shoot the ATMs from a remote location and provided info to the customers about their request or to the Tech with our findings
- Monitored ATMs in Excel spread sheet and updated reports.
CUSTOMER CARE AGENT
GEEK SQUAD
09.2017 - 04.2018
- Answered incoming calls in regards to deliveries
- Provided time frames and scheduled as needed
- Contacted clients regarding updates with their orders and r/s the deliveries
- Communicated with the dispatch team via phone & e-mail
- Assisted with de-escalations with customers
- Ordered parts
- Contacted stores and assisted with re-creation of orders
- Submitted insurance claims for property damage(s)
- Contacted DFW via e-mail if needed to correspond about deliveries and to update the clients’ experiences
- Contacted the warehouse to locate clients' products and called out to clients to update them on the statuses of their orders.
CUSTOMER SERVICE REP
WASTE MANAGEMENT
08.2016 - 03.2017
- Handled both commercial and residential accounts
- Answered incoming calls for new and existing accounts
- Assisted customers with setting up tickets to drivers for service
- Answered any/all billing questions and set up cases for route Managers
- Managed accounts by processing payments and adjustments
- Transferred calls and gave information for local landfills
- Set up new service and provided quotes for commercial containers
- Gave info regarding ETA of container services and communicated with dispatch via email
- Handled upset customers and deflated calls on a daily basis
- Worked in a high-volume call atmosphere.
CUSTOMER SERVICE REP
Over Head Door
11.2011 - 06.2016
- Answered incoming calls for garage door opener support
- Assisted customers with troubleshooting their equipment
- Performed data entry regarding client information in Oracle software
- Diagnosed issues and gave referrals; ordered parts when needed as well
- Processed payments for parts and placed orders
- Referred customer to local dealers if other services were needed/requested
- Maintained set metrics; needed to uphold an average handle time of 8-9 minutes per call and I was leading my position within my department.
Education
High School Diploma -
McClain
Lakewood, CO09.1998
Skills
- Reminder Calls
- Customer Support
- Verbal and Written Communication
- Critical Thinking
- Service Scheduling
- Phone Inquiries
- Microsoft Office
- Effective Multitasking
- Technical Support
- Calendaring and Scheduling
- Attention to Detail
- Performing Clerical Duties
Timeline
Installation Scheduling Coordinator ISC
American Standard
09.2018 - Current
Customer Service Rep I
Cardtronincs
05.2018 - 09.2018
CUSTOMER CARE AGENT
GEEK SQUAD
09.2017 - 04.2018
CUSTOMER SERVICE REP
WASTE MANAGEMENT
08.2016 - 03.2017
CUSTOMER SERVICE REP
Over Head Door
11.2011 - 06.2016
High School Diploma -
McClain
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