Kristen Moore
decatur,GA
Summary
Dynamic and detail-oriented professional with extensive experience at Red Lobster, excelling in order accuracy and efficient packaging. Experienced with managing high-volume orders. Proven ability to enhance customer satisfaction through strong multitasking and expert knowledge of menu items. Committed to upholding cleanliness standards while driving repeat business through exceptional service.
Overview
3
3
years of professional experience
Work History
To-Go Server
Red Lobster
04.2025 - 08.2025
- Utilized point-of-sale systems efficiently, reducing transaction times and increasing throughput.
- Assisted in inventory management, helping to minimize waste and ensure availability of popular items.
- Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
- Maintained up-to-date knowledge of health and safety protocols, ensuring compliance and protecting all stakeholders.
- Assisted in inventory management, reducing waste and controlling costs for the establishment.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Encouraged upselling strategies among team, subtly increasing average order value.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Managed phone and online orders with high degree of accuracy, ensuring customer satisfaction with every interaction.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Increased repeat customer rates by providing friendly and attentive service, making every interaction pleasant.
- Enhanced to-go packaging process, ensuring orders were both presentable and secure for transport.
- Prepared salads, sauces, and desserts ahead of time to stay organized during busy shifts.
- Collected hot food from the warmer, checked tickets for accuracy, and packaged orders for pickup and delivery.
- Handed out orders to guests and delivery drivers, double-checking accuracy and preventing mix-ups.
- Took phone and in-person orders, handled payments, and answered customer questions.
- Helped on the floor by serving a few tables when needed and assisting hosts during rushes.
- Verified delivery hand-offs with drivers to make sure orders were received correctly.
Togo Specialist/Hostess
True Food Kitchen
08.2023 - 04.2024
- Handled all to-go orders by checking tickets, confirming modifications, and packaging meals correctly.
- Took customer orders both in person and over the phone using the POS, cashed them out, and made sure everything was correct.
- Ran food to tables, cleared dishes, and kept the front area clean and organized.
- Assisted with hosting duties including greeting guests, managing OpenTable, and seating guests.
- Often worked both hosting and to-go at the same time, balancing tasks during busy shifts.
Crew Member
Wendy's
10.2022 - 08.2023
- Took orders at the register and drive-thru using the POS, made drinks, and handed food out quickly and accurately.
- Worked front counter, drive-thru and other areas.
- Counted down and balanced cash drawer at the end of shifts.
- Cooked fries and nuggets while bagging orders for drive thru
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate of Health Science - Health Sciences
Georgia State University
Atlanta, GA05-2027
High School Diploma -
Georgia Connections Academy
Duluth, GA01-2025
Skills
- Cleanliness standards
- Strong multitasking
- Quick learner
- Food preparation
- Phone etiquette
- Order accuracy
- Food presentation
- Efficient packaging
- Point of sale systems
- Food handling
- Money handling
- POS systems and Cash handling
- OpenTable
Timeline
To-Go Server
Red Lobster
04.2025 - 08.2025
Togo Specialist/Hostess
True Food Kitchen
08.2023 - 04.2024
Crew Member
Wendy's
10.2022 - 08.2023
Associate of Health Science - Health Sciences
Georgia State University
High School Diploma -
Georgia Connections Academy
Additional Experience
Catering Assistant (with Grandmother’s Catering Business)
Occasional
- Helped prepare food and assisted with setup for catering events.
- Served food to guests in a professional and friendly manner.
- Assisted with packing and cleaning up after events.
- Gained experience working in fast-paced event environments
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