Kristen Morazzano
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Manager
King Ranch Saddle Shop
08.2023 - Current
- Promoted three times within six months to Manager by consistently taking on new challenges, quickly mastering responsibilities, and demonstrating determination and adaptability in a fast-paced environment
- Designed and introduced standardized processes and resources that improved onboarding, performance management, and SOP upkeep across all King Ranch stores.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Supported the hiring, training, and ongoing development of new team members to ensure smooth onboarding and long-term success
- Managed payroll processing, coordinated workers’ compensation cases, and supported quarterly training of staff.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
HR Coordinator Intern
BCB Transport
07.2022 - 02.2023
- Responsible for onboarding, hiring, and converting new CLD drivers when they are recruited.
- Provided assistance with issues pertaining pay, direct deposit, child support, benefit deductions, company monthly and quarterly incentives, and assistance entering the application to view all documents as an employee.
- Responsible for terminations and termination reacquisitions recorded through the application Hireright.
- Responsible for inactive employees and employees out for short or extended medical leave including FMLA.
- Maintained human resources information system and kept employee files up to date and accurate.
Sales Associate
Lucchese Bootmaker
04.2021 - 07.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Supported store management in planning and executing seasonal promotions and store events.
Customer Service Representative
Walnut Creek Country Club
03.2018 - 08.2019
- Filed and maintained accurate records to ensure organization and easy retrieval of information
- Scheduled appointments and managed calendars to support smooth daily operations
- Greeted guests and coordinated seating or waiting areas to create a welcoming environment
- Communicated with parents and guardians regarding children’s activities, behaviors, and any concerns to support engagement and trust
Golf Coach
TGA Golf
01.2017 - 04.2018
- Led team development by training, motivating, and preparing athletes for tournaments while fostering a competitive and supportive environment.
- Recruited, hired, and supervised assistant coaching staff to ensure alignment with program goals and standards.
- Planned and directed structured practice sessions, adapting coaching strategies to align with athletes’ strengths and areas for improvement.
- Developed game strategies, enforced safety regulations, and made final team selections for competitions.
Education
Bachelor of Science - Human Resource Development, Minor in Busniess
Texas A&M University
College Station, TX12-2022
Certification
Conflict Management Certification
Timeline
Retail Manager
King Ranch Saddle Shop
08.2023 - Current
HR Coordinator Intern
BCB Transport
07.2022 - 02.2023
Sales Associate
Lucchese Bootmaker
04.2021 - 07.2022
Customer Service Representative
Walnut Creek Country Club
03.2018 - 08.2019
Golf Coach
TGA Golf
01.2017 - 04.2018
Bachelor of Science - Human Resource Development, Minor in Busniess
Texas A&M University
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