Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Kristen Morgan

304 W 4th Ave, Post Falls,Idaho

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

14
14
years of professional experience

Work History

General Manager

JD Resort Inc
Bayview, Idaho
05.2016 - Current
  • Managed office inventory and placed new supply orders.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Department Manager

PETCO
Sandpoint, Idaho
04.2011 - 04.2016
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Barista

KISSES
Coeur D'Alene, ID
03.2015 - 02.2016
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Transcriber/TSR

SQM GROUP
Coeur D'Alene, ID
02.2013 - 07.2013
  • Accurately maintained a 60 wpm
  • Took steps to ensure data confidentiality and meet specific corporate guidelines.
  • Transcribed documents and maintained high levels of accuracy.
  • Conducted surveys to measure customer satisfaction and identify top issues.

Lifeguard

SILVERWOOD THEME PARK
Athol, ID
05.2009 - 09.2009
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Watched over swimmers to respond quickly to distress situations.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.
  • Observed sections of assigned water zone of responsibility.
  • Administered first aid and CPR in response to life-threatening situations.

Education

Some College (No Degree) - Business Administration

North Idaho College
D'AlenD'AleneeD'AleneCoeur D'Alene, ID

Skills

  • Operations Management
  • Recruitment
  • Loss Prevention
  • Supervision and Training
  • PC Competent/10-key
  • Customer Relationship Management
  • Vendor Relationships
  • Administrative Skills
  • Facility Management
  • Staff Supervision
  • Customer Retention
  • Recruiting and Hiring
  • Financial Administration
  • Event Management and Promotion
  • Schedule Management

Timeline

General Manager

JD Resort Inc
05.2016 - Current

Barista

KISSES
03.2015 - 02.2016

Transcriber/TSR

SQM GROUP
02.2013 - 07.2013

Department Manager

PETCO
04.2011 - 04.2016

Lifeguard

SILVERWOOD THEME PARK
05.2009 - 09.2009

Some College (No Degree) - Business Administration

North Idaho College

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Kristen Morgan