Kristen Morgan
Cheektowaga,NY
Summary
Accomplished Title Specialist with a proven track record at Equity Title Agency, adept in legal document review and maintaining accuracy. Excelled in enhancing customer privacy and streamlining title processing, achieving a 50+ weekly title throughput. Demonstrates exceptional communication skills and a keen eye for detail, ensuring compliance and efficiency in high-stakes environments.
Overview
25
25
years of professional experience
Work History
Title Specialist
Equity Title Agency
05.2016 - 02.2022
- Communicated with customers to resolve common title issues.
- Audited and reviewed title documents for accuracy and compliance with state regulations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Utilized various online databases and public land records to verify information.
- Created legal documents such as Property Deeds.
- Drafted title abstracts for real estate transactions.
- Typed and processed approximately 50+ titles weekly.
- Developed and maintained relationships with title companies, lenders and Lawyers.
- Generated invoices upon receipt of billing information and tracked payments.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Accounts Receivable/Accounts Payable Clerk/Purchasing Manager
Adams Mark Hotel
03.2006 - 02.2016
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Processed and printed checks weekly according to budget.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records for inventory and purchases.
- Oversaw inventory, stocking and re-ordering products.
- Facilitated resolution of vendor disputes and discrepancies.
- Trained purchasing staff to improve effectiveness of purchasing operations.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
Front Desk Agent
Days Inn Hotel
01.2000 - 03.2006
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered guest telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered any questions.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed and maintained positive relationships with guests for satisfaction.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
Customer Service Representative
Date Maker
02.1997 - 01.2000
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Business/Accounting
Bryant And Stratton College
Getzville, NYGED -
Maryvale High School
1020 Maryvale Drive, Cheektowaga, NY 1422506-1994
Skills
- Underwriting guidelines
- Legal document review
- Title processing
- Documentation review
- Accuracy and precision
Timeline
Title Specialist
Equity Title Agency
05.2016 - 02.2022
Accounts Receivable/Accounts Payable Clerk/Purchasing Manager
Adams Mark Hotel
03.2006 - 02.2016
Front Desk Agent
Days Inn Hotel
01.2000 - 03.2006
Customer Service Representative
Date Maker
02.1997 - 01.2000
No Degree - Business/Accounting
Bryant And Stratton College
GED -
Maryvale High School
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