KRISTEN M STEWART
Kingston,United States
Summary
Capable payroll leader with expertise in QuickBooks and ADP use, timekeeping maintenance and industry audits. Skilled at training and mentoring team members to maximize productivity, reduce errors and increase satisfaction. Good relationship-building, communication and planning skills.
Overview
31
31
years of professional experience
Work History
Office Manager
LJ Services/LJ Traffic Control
West Union, OH
01.2022 - Current
- Complete weekly payroll for over 200 employees for both union and non-union employees
- Electronically file and pay all 940/941’s
- Hired, managed, developed and trained all new office personnel
- Managed payroll data entry and processing for 200+ employees to comply with predetermined company guidelines.
- Processed payroll garnishments such as tax liens and child support.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed banking reconciliations and monthly balance sheet statements.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Director of Human Resources
The Janes Group
Chillicothe, OH
04.2021 - 12.2021
- Developed succession plans and promotion paths for staff
- Structured compensation and benefits according to market conditions and budget demands
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
- Drafted and implemented policies, procedures and employee handbook for over 800 employees
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Accounts Payable Manager
Petland
Chillicothe, OH
03.2020 - 04.2021
- Partnered with finance team to complete month-end accruals and account reconciliations
- Developed reports for senior management to outline expenditures, vendor spend and forecasting
- Managed accurate and timely processing of over 3,000 invoices per month
- Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status
- Closely monitored accounts to post timely payments and resolve billing discrepancies
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents
- Observed strict confidentiality regulations to maintain data security
- Supported financial director with special projects and additional job duties
- Streamlined freight invoices to be managed and paid online to improve efficiency
- Used QuickBooks to maintain all invoices for all 32 Petland locations
Co-owner
Stewart Custom Building
Chillicothe, OH
04.2018 - 02.2020
- Reviewed and monitored scheduling, purchases and other expenses to maintain project budgets
- Recorded all quotes, invoices, receivables and payables into QuickBooks
- Point of contact from pre-construction meeting thru completion of project.
Store Manager
Buckeye Designs & Engraving
Chillicothe, OH
09.2017 - 12.2019
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Installed data-based production system to monitor and fill customer orders to increase more efficiency and reduce errors
- Displayed exceptional customer service to ensure customer expectations were met
- Maintained customer satisfaction by meeting deadlines on 100% of projects
- Devised processes to boost long-term business success and increase profit levels
- Recorded and processed all receivables and payables into QuickBooks.
Compensation - Benefits Payable Fiscal Analyst
Ohio Bureau Of Workers
Columbus, Ohio
06.2013 - 09.2017
- Evaluated procurement needs and projected expenditures
- Checked key performance indicator reports for accuracy and completeness
- Identified and monitored budget expenses for accuracy and signs of fraud
- Identified and implemented process changes resulting in improved performance and accuracy
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Developed customer service improvement initiatives that decreased customer wait times by 20%
- Took payment information and other pertinent information such as addresses and phone numbers to process injured worker payments
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions
- Essential role in collaborating with fellow employees to work together in team environments to not only meet individual goals, but to help initiate team approach to daily tasks
- Review payment reports and warrant production in claims management to ensure accuracy
- Proved successful working within tight deadlines and fast-paced atmosphere
Call Center Customer Service Representative
Ohio Bureau Of Workers' Compensation
Columbus, OH
01.2016 - 12.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Effective liaison between customers and internal departments
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Cross-trained and worked in this position as overflow representative
- Answered over 50 calls per shift to meet fast-paced call center demand.
Accountant Examiner
Ohio Bureau Of Workers' Compensation
Columbus, OH
04.2011 - 06.2013
- Monitored legislative and regulatory arenas for relevant employer issues and updated management to facilitate informed decisions
- Forecasted payroll costs and premium payments for Ohio employers
- Updated all workers compensation files for compliance to ensure accuracy for maximum customer satisfaction
- Exceeded 200% of productivity goals
- Audited payroll documents to identify payroll refunds and assessments
- Prepared cases and appeals for adjudication hearings
- Collaborated with legal, finance and compliance departments to structure solutions to complex and multi-faceted challenges
- Professionally negotiated and dealt with Ohio employers in confrontational situations.
Human Resources Intern
Outdoor Living By Mr. Mulch
Columbus, OH
06.2009 - 04.2011
- Filed paperwork, sorted and delivered mail, and maintained office organization
- Helped with employee unemployment and I-9 forms to support compliance procedures
- Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention
- Maintained relationships with personnel using strong collaboration and teamwork skills
- Instrumental in streamlining HR Functions to be both efficient and effective
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Human Resources Manager
Settle Muter Electric
Columbus, OH
04.2004 - 05.2009
- Implemented performance review and motivational strategies to elevate HR team results
- Motivated employees through special events, incentive programs and constructive feedback
- Devised hiring and recruitment policies for 250-employee company
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics
- Directed job fairs to bring in local talent for long term and seasonal positions
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards
- Discovered and resolved complex employee issues that affected management and business decisions
- Played key role in redeveloping employee handbook
- Established "open-door" policy to encourage and maintain employee/employer relations
- Provided resolution to complex and confidential issues.
Payroll Administrator
Settle Muter Electric
Columbus, OH
04.2004 - 05.2009
- Submitted reports on payroll activities
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database
- Processed payroll garnishments such as tax liens and child support
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
- Documented and processed all garnishments for bankruptcies, student loans and child support orders
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
- Assisted accountant with both internal and external audits relating to processing of payroll
- Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries
- Led payroll production for 4 multi-state locations using ADP.
Settle, Electric - Training Coordinator
Muter
Columbus, OH
04.2004 - 05.2009
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
- Gathered data about course success and participant experiences to help with future course planning
- Planned and deployed training programs for safety procedures and activities
- Assessed skill gaps for employees and developed training courses to meet identified needs
- Compiled training handbook and related course materials
- Liaised between executives and entry-level workers, facilitating smooth communication
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention
- Decreased training time by designing effective new training programs
- Lowered annual training budget by instituting more on-site training
- Developed monthly and annual training schedules to better serve employees
- Developed and implemented updating training programs for 250+ employees
Accounts Receivable Specialist
Settle Muter Electric
Columbus, OH
09.2003 - 04.2004
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Instrumental in creating spreadsheet to track all profit/loss within each department
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Maintained energy and enthusiasm in fast-paced environment
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Created plans and communicated deadlines to ensure projects were completed on time
- Prepared computerized payment applications/invoices for company billing
- Work with Project Managers to assure that cost/profit is met on each job
- Answer automated multi-line phone system
Education
Business Management
Ohio Christian University
Applied Psychology
Franklin University
High School Diploma - undefined
Zane Trace High School
Skills
- Relationship Building
- Policy Improvement Recommendations
- Conflict Resolution
- Problem Solving
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Payroll Administration
Affiliations
Chillicothe/Ross County Chamber of Commerce
Salvation Army (seasonal volunteer)
Greater Groveport Human Needs (seasonal volunteer)
Timeline
Office Manager
LJ Services/LJ Traffic Control
01.2022 - Current
Director of Human Resources
The Janes Group
04.2021 - 12.2021
Accounts Payable Manager
Petland
03.2020 - 04.2021
Co-owner
Stewart Custom Building
04.2018 - 02.2020
Store Manager
Buckeye Designs & Engraving
09.2017 - 12.2019
Call Center Customer Service Representative
Ohio Bureau Of Workers' Compensation
01.2016 - 12.2016
Compensation - Benefits Payable Fiscal Analyst
Ohio Bureau Of Workers
06.2013 - 09.2017
Accountant Examiner
Ohio Bureau Of Workers' Compensation
04.2011 - 06.2013
Human Resources Intern
Outdoor Living By Mr. Mulch
06.2009 - 04.2011
Human Resources Manager
Settle Muter Electric
04.2004 - 05.2009
Payroll Administrator
Settle Muter Electric
04.2004 - 05.2009
Settle, Electric - Training Coordinator
Muter
04.2004 - 05.2009
Accounts Receivable Specialist
Settle Muter Electric
09.2003 - 04.2004
Business Management
Ohio Christian University
Applied Psychology
Franklin University
High School Diploma - undefined
Zane Trace High School