Kristen Muckleroy
Summary
Dynamic professional with a proven track record at Randall Motors, enhancing productivity and collaboration within warranty processing. Expert in Microsoft Office and claims processing, coupled with exceptional relationship-building and customer service skills. Achieved significant improvements in workflow efficiency and customer satisfaction, demonstrating a strong ability to organize, prioritize work, and lead teams to success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Warranty Clerk
Randall Motors
09.2024 - Current
- Facilitated cross-departmental meetings to improve collaboration, streamline workflows, and boost overall productivity within the organization''s warranty department.
- Collaborated with service technicians to diagnose issues and determine eligibility for warranty coverage.
- Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
- Provided exceptional customer service by promptly addressing inquiries relating to warranties or service contracts.
Assistant Store Manager
Stripes/7-Eleven
05.2023 - 08.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Early Headstart Teacher
Day Headstart
08.2021 - 04.2022
- Established a nurturing learning environment where children felt safe, supported, and motivated to learn.
- Developed strong relationships with families by maintaining open lines of communication about their child''s progress and addressing concerns promptly.
- Promoted creativity through imaginative play activities that encouraged expression of thoughts and feelings in a supportive setting.
- Assessed student progress regularly using various assessment tools and adjusted instruction accordingly for optimal growth.
- Strengthened student language skills through daily exposure to vocabulary-rich stories, songs, and conversations.
Records Clerk
Lea County Correctional Facility
10.2017 - 05.2019
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Followed confidentially regulations to maintain privacy.
- Maintained organized filing system to facilitate easy retrieval of documents.
Store Manager
Pizza Inn
09.2011 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
New Mexico National Guard Youth Challenge Academy
Roswell07-2007
No Degree - Certified Nursing Assistant
Eastern New Mexico University
Roswell, NM 07-2007
Skills
- Parts Ordering
- Claims Processing
- Microsoft Office
- Filing systems
- Warranty processing
- Service Scheduling
- Teamwork and Collaboration
- Customer Service
- Organizing and Prioritizing Work
- Excellent Communication
- Relationship Building
- Data Entry
Certification
- Texas Alcohol Beverage Commission License
- Food Handler Certification
- CPR/First Aide Certification
Languages
English
Full Professional
Timeline
Warranty Clerk
Randall Motors
09.2024 - Current
Assistant Store Manager
Stripes/7-Eleven
05.2023 - 08.2024
Early Headstart Teacher
Day Headstart
08.2021 - 04.2022
Records Clerk
Lea County Correctional Facility
10.2017 - 05.2019
Store Manager
Pizza Inn
09.2011 - 01.2019
High School Diploma -
New Mexico National Guard Youth Challenge Academy
No Degree - Certified Nursing Assistant
Eastern New Mexico University
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