KRISTEN MULLINS

• Led outdoor excursions for groups of over 15, ensuring safety and engagement of participants throughout activities.
• Regularly conduct risk assessments prior to activities to ensure guest safety and satisfaction
• Built personal relationships with guests to promote the best experience possible.
• Developed engaging and informative scripts to keep the conversations flowing and prevent any awkward pauses.

• Delivered exceptional customer service and guest satisfaction
• Supported leadership training initiatives for incoming team members and resolved guest inquiries and issues
• I am one of the trainers and have trained incoming and existing team members and leaders
• Maintained the cleanliness of the establishment and food safety

• Achieved high standards of food cleanliness and safety, contributing to a positive dining experience
• Enhanced operational efficiency by managing seating charts and closing schedules
• Managed the cash-out process for team members and guests
• Implemented upselling techniques, contributing to increased sales and customer satisfaction
• Maintained cleanliness and organization of dining area, adhering to health and safety regulations

• I achieved customer satisfaction through effective management and of equine/animal care and training services, including the managing of scheduling, marketing, and finance
• I have cultivated and maintained strong client relationships to this day through proactive communication
• Trained and worked show, pleasure, and project horses
• Been the sole caretaker in charge of a barn for weeks at a time
• Cared for goats, cattle, fowl, donkeys, pets, reptiles, and gardens. I have limited experience with bees as well.

I completed an internship at a local private school the summer of 2023. I used multi-tasking, problem solving, childcare, and management skills on a daily basis. I was one of the student teachers for first to sixth grade for the summer program.

• Facilitated communication between faculty, students, and parents to enhance clear communication
• Coordinated extracurricular activities, promoting student participation and teamwork
• Maintained the safety and health of the students

• Sorrell Global Scholars Member
• Study Abroad: Mexico, Business
• Remarkable Scholars Scholarship Recipient

• 4.0 GPA