KRISTEN MUNRO BRYCE
New York,NY
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
11
11
years of professional experience
Work History
CUSTOMER RELATIONS MANAGER
Hill House Home
10.2021 - 10.2023
- Worked closely with outside PR agencies to strategize product placements around future lines and collaborations
- Coordinated front end logistics with VIPs, content creators, and influencers for upcoming online marketing campaigns
- Copywrote and approved all customer facing scripts and touch points, online and in store, for use throughout company
- Oversaw direct messaging across all social media platforms
- Onboard, implement and train employees on new product knowledge platform companywide.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed new employees and on-going performance assessment of current employees.
- Managed customer relations on ongoing basis to maximize customer retention.
DIRECTOR, MARKETING & SALES
Birdie Basics
05.2021 - 10.2021
- Design and execute creative marketing plans to drive brand awareness and promote sales
- Serve as primary contact for new and existing clients
- Hire, train and oversee employees
- Manage all company social media accounts and create content across platforms
- Launched Ambassador Program to improve client experience
- Headed customer service and outreach
- Manage and coordinate Academy employee schedules.
MARKETING MANAGER
Birdie Basics
10.2019 - 05.2021
- Design and execute creative marketing plans to drive brand awareness and promote sales
- Serve as primary contact for new and existing clients
- Hire, train and oversee employees
- Manage all company social media accounts and create content across platforms
- Launched Ambassador Program to improve client experience
- Headed customer service and outreach
- Manage and coordinate Academy employee schedules.
SALES & EDUCATION CONSULTANT
HydroPeptide
08.2018 - 10.2019
- Identify new potential accounts and drive new account openings
- Present and facilitate account trainings at various locations to include hotels, private salons / spas
- Plan and execute events and collaborations to promote brand awareness.
REGIONAL MERCHANDISER
J. Crew
09.2012 - 03.2014
- Assess individual store business and develop performance plans
- Design and implement displays for all regional stores
- Prioritize product based on demand and aesthetic.
Education
Carsten Institute of Cosmetology
New York, NY01.2017
Utah Valley University
Orem, UT01.2015
Skills
Documentation And Reporting
CRM software proficiency
Negotiation
Problem Resolution
Training programs
Brand Management
Customer Relations
Customer Complaints Escalation
Business Retention
Hiring and Training
Project Planning
CRM Tracking
Timeline
CUSTOMER RELATIONS MANAGER
Hill House Home
10.2021 - 10.2023
DIRECTOR, MARKETING & SALES
Birdie Basics
05.2021 - 10.2021
MARKETING MANAGER
Birdie Basics
10.2019 - 05.2021
SALES & EDUCATION CONSULTANT
HydroPeptide
08.2018 - 10.2019
REGIONAL MERCHANDISER
J. Crew
09.2012 - 03.2014
Carsten Institute of Cosmetology
Utah Valley University
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