Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Murray

Levittown,NY

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

10
10
years of professional experience

Work History

Merchandise Manager

Old Navy
11.2013 - 10.2019
  • Ensuring best, experience
  • Cashier, sales floor, fitting rooms, markdowns, signage, shipment
  • Work in extremely fast paced environment and under pressure
  • Cash handler role requires full trust and responsibility
  • I made sure the safe was counted correctly at the end of the night and each register matched the sales for the day
  • In the mornings, the safe was counted again to ensure the cash was the same as the night before
  • Assisted sales associated in getting change when needed, and accompanied the banker to the safe each week
  • Run a team of about 10-20 associates at a time
  • Ensure the the store meets sales needs for the day, customers are taken care of, and the floor is running smoothly
  • In charge of marketing the sales and placements of clothing according to these sales
  • Make sure markdowns are 100% accurate, as well as signage
  • Audit when needed
  • Learned strong leadership and management skills in this role, as well as how to market properly
  • Sales associate
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Developed and implemented successful strategies to increase sales and profits.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Built positive relationships with vendors for consistent and reliable supply of products.

Sales Rep

Brushes By Karen
10.2019 - Current
  • Wholesale, private label cosmetics company
  • Keep accounts current and assist in clients placing orders
  • Reach out to prospects and help them open accounts
  • Interact with clients all over the world through email or answering the phones
  • Providing company information when requested
  • Checking Pre-production samples to ensure they match current product quality
  • Pitch ideas for new product names, promotions, come up with verbiage for emails and monthly promotions and newsletters
  • Proofread for coworkers and manager, edit when needed.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Division Avenue Senior High School
Levittown, NY

Associate Degree - Human Services

Nassau Community College
Garden City, NY
05.2023

Skills

  • Communication
  • Leadership
  • Social Media understanding
  • Customer Service
  • Problem Solving
  • Cold Calling
  • Sales
  • Microsoft office
  • Photoshop
  • Typing
  • Organization
  • Time Management

Timeline

Sales Rep

Brushes By Karen
10.2019 - Current

Merchandise Manager

Old Navy
11.2013 - 10.2019

High School Diploma -

Division Avenue Senior High School

Associate Degree - Human Services

Nassau Community College

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Kristen Murray