Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Neilson

Chapin,SC.

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

25
25
years of professional experience

Work History

Front office manager, Lead

QC Kinetix
11.2021 - Current
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Coached team members in techniques necessary to complete job tasks.

Deputy Coroner

Richland County Coroner’s Office
10.2021 - Current
  • Utilize software programs to include MDI Log, Web Death, Microsoft office
  • Prepare daily, weekly, monthly and annual reports of productivity and accomplishments
  • Communicate effectively orally and in writing
  • Advising consumers on how to apply for a death certificate
  • Creating and processing death certificates
  • Clerical/administrative duties
  • Completed death certificates with assignment of cause and manner of death.
  • Inquired into cause, manner and circumstances of human deaths and established identities of deceased persons.
  • Communicated with families and next of kin to assist in cause of death investigations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Owner

CHEF’D
07.2021 - Current
  • LLC.; Curated Hospitality Events and Fine Dining
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Co-owner

El Guapos Tacos, LLC
11.2020 - 12.2022
  • Greeted customers, answered menu questions and responded to complaints.
  • Assisted food prep and assembly on line and served 300+ customers per day.
  • Trained food truck employees to follow established safety and hygiene standards.
  • Calculated operating budget, set menu prices and worked with suppliers to stock inventory.
  • Monitored expenditures and identified areas to maximize budget and minimize costs.
  • Hired and supervised food truck prep cooks, cashiers and service window attendants.

Executive Director

Endless Vitality
11.2018 - 03.2022
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Cultivated company-wide culture of innovation and collaboration.
  • Communicated business performance, forecasts and strategies to investors and shareholders.

Facility Supervisor/Nutritionist

Bee Healthy Medical Weight loss
05.2017 - 11.2018
  • Keep all patient files organized, maintained front office, file medical records and handle all administrative duties such as answering phones, email correspondence, and scheduling appointments
  • Receiving patient forms, recording vital signs, explaining treatments and procedures to patients, administering injections, and performed phlebotomy procedures
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
  • Planned, directed, and monitored clinical functions of dietetic staff.
  • Coached individuals on methods for managing chronic diseases with effective dietary plans.
  • Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.

Lead Server/Bartender,

Beebs Sports Bar And Grill
03.2009 - 03.2012
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Monitored food preparation and serving techniques to ensure that proper procedures were followed
  • Stocked service stations with items such as ice, napkins, and straws
  • Trained employees to be professional food servers
  • Monitored food distribution, ensuring that meals were delivered to the correct recipients and that guidelines such as those for special diets were followed
  • Took food orders and relayed orders to kitchens and serving counters so they can be filled
  • Pump it

Corporate Trainer

Pump it up Inflatable Party Zone
01.2001 - 01.2005
  • Collaborated with management to identify company training needs and scheduling.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.
  • Led cross-functional training for external and internal clients and created all training materials and exams.

Supervisor

Pump it up Inflatable Party Zone
03.1999 - 01.2001
  • Supervised 35 employees, scheduled work hours, resolved conflicts, determined salaries
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Associates Degree - Medical Assisting

Virginia College
Columbia, SC
06.2015

Skills

  • Medical skills/Administrative skills:
  • Obtaining vital signs
  • Aspirating needles
  • Phlebotomy
  • Ordering lab diagnostic tests
  • Sample and specimen collection
  • CPR/BLS
  • Medical Terminology
  • Glucometers
  • Medical and clinical office procedures
  • Patient charting
  • Scheduling

Timeline

Front office manager, Lead

QC Kinetix
11.2021 - Current

Deputy Coroner

Richland County Coroner’s Office
10.2021 - Current

Owner

CHEF’D
07.2021 - Current

Co-owner

El Guapos Tacos, LLC
11.2020 - 12.2022

Executive Director

Endless Vitality
11.2018 - 03.2022

Facility Supervisor/Nutritionist

Bee Healthy Medical Weight loss
05.2017 - 11.2018

Lead Server/Bartender,

Beebs Sports Bar And Grill
03.2009 - 03.2012

Corporate Trainer

Pump it up Inflatable Party Zone
01.2001 - 01.2005

Supervisor

Pump it up Inflatable Party Zone
03.1999 - 01.2001

Associates Degree - Medical Assisting

Virginia College

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