Kristen Nieves
West Haven,CT
Summary
Dynamic professional with a proven track record at Yale New Haven Health System, excelling in supply coordination and communication. Demonstrated strong written communication and community engagement skills while enhancing inventory management and client satisfaction. Proficient in data processing and problem-solving, ensuring efficient operations and fostering positive relationships with clients and colleagues.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Supply Coordinator
Yale New Haven Health System
09.2023 - Current
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
- Forecasted requirements and set reorder points to maintain optimal levels.
- Purchased, organized, and distributed supplies for maintenance activities and personnel use.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Received and unpacked shipments and new equipment as directed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Performed cycle counts and inventory control to accurately track product levels.
- Assisted in receiving, stocking and distribution of merchandise.
- Managed and maintained accountability for equipment valued at more than $15,000.
Communication Associate
Yale New Haven Health System
01.2022 - 09.2023
- Answered client queries and complaints to provide strong customer service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Dispensary Technician
Willowbrook Wellness
04.2018 - 10.2020
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume dispensary pharmacy environment.
Education
Patient Care Technician -
Northeast Medical Institute
New Haven, CT12-2024
Phlebotomy Technician -
Northeast Medical Institute
New Haven, CT10-2024
Certified Nursing Assistant - CNA
Northeast Medical Institute
New Haven, CT08-2024
Skills
- Strong written communication
- Community engagement
- Internal communications
- Stock control
- Excel
- Epic
- Outlook
Timeline
Supply Coordinator
Yale New Haven Health System
09.2023 - Current
Communication Associate
Yale New Haven Health System
01.2022 - 09.2023
Dispensary Technician
Willowbrook Wellness
04.2018 - 10.2020
Patient Care Technician -
Northeast Medical Institute
Phlebotomy Technician -
Northeast Medical Institute
Certified Nursing Assistant - CNA
Northeast Medical Institute
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