Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kristen Norris

Titusville,FL

Summary

Proficient hospitality specialist with strong skills in task management and client support. Experienced in fostering collaboration among teams and ensuring smooth service flow, aiming to drive operational excellence and elevate guest satisfaction.

Overview

10
10
years of professional experience

Work History

Hospitality Specialist

Arena's of Five Points
06.2015 - 11.2025
  • Facilitated communication and collaboration among departments to maintain productivity and morale as interim manager
  • Delivered exceptional customer service to enhance guest experiences and satisfaction.
  • Assisted in managing daily operations, ensuring smooth service flow during peak hours.
  • Collaborated with team members to maintain cleanliness and organization throughout the venue.
  • Facilitated prompt resolution of guest inquiries and issues to strengthen rapport with clients.
  • Contributed to menu development by providing feedback based on customer preferences and trends.
  • Supported inventory management by tracking stock levels and assisting with reordering supplies.
  • Instructed new team members on hospitality best practices and operational protocols to enhance service quality.

Education

Bachelor of Science - Applied Nutrition

University of Delaware
Newark, DE
05-2018

Skills

  • Constructive mindset
  • Client support
  • Proficient in task management
  • Front office operations
  • Adaptability and dependability
  • Effective team leadership
  • Team development
  • Complex Problem-solving

Interests

  • Participating in fundraising events to support local charities, schools, or community projects
  • Competing in local races to improve overall physical and mental well-being
  • Photography

Timeline

Hospitality Specialist

Arena's of Five Points
06.2015 - 11.2025

Bachelor of Science - Applied Nutrition

University of Delaware
Kristen Norris