Kristen O'Donnell
Cookson
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Client Services, Manager
LexisNexis Risk Data Management
01.2013 - 01.2022
- Managed the workflow and provided strategic vision to direct reports.
- Ensured customer expectations and contractual obligations were met and/or exceeded.
- Coached and developed direct reports in order to increase employee engagement and productivity.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Business Analyst
LexisNexis Risk Data Management
01.2010 - 01.2013
- Proactively identified and remedied quality concerns and ensured end users received exceptional products.
- Generated and validated monthly reports to ensure contractual service-level agreements were met.
- Advocated for consumers by ensuring business processes and decisions were aligned with both internal and external objectives.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collected, defined and analyzed business requirements.
Marketing/Sales Coordinator
Virtual Education Software
01.2004 - 01.2009
- Worked with 70+ different accounts in creating and implementing individualized marketing plans.
- Coordinated and executed high-end events, including conferences, conventions and meetings.
- Improved productivity by increasing customer communication and responding to feedback.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Maintained long-term relationships with high net-worth clients.
Education
Master of Business Administration -
University of Central Oklahoma
Edmond, Oklahoma01.2010
Bachelor of Arts in Marketing and Business Administration -
Eastern Washington University
Spokane, Washington01.2006
Skills
- Microsoft
- Adobe
- SQL
- Account Management
- Customer Retention
- Project Oversight
- Team Development
- Strategic planning
- Performance monitoring
- Process improvement
- Brand Management
- Business Development
- Employee Coaching and Mentoring
Timeline
Client Services, Manager
LexisNexis Risk Data Management
01.2013 - 01.2022
Business Analyst
LexisNexis Risk Data Management
01.2010 - 01.2013
Marketing/Sales Coordinator
Virtual Education Software
01.2004 - 01.2009
Master of Business Administration -
University of Central Oklahoma
Bachelor of Arts in Marketing and Business Administration -
Eastern Washington University
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