Kristen Opperman
Ames,IA
Summary
Dynamic Office Automation Clerk at USDA-ARS with exceptional multitasking and organizational skills. Enhanced productivity through meticulous data entry and effective scheduling. Proven ability to elevate customer satisfaction and foster teamwork, contributing to a positive work environment. Adept at managing records and implementing process improvements for operational efficiency.
Overview
19
19
years of professional experience
Work History
Office Automation Clerk
USDA-ARS
03.2014 - Current
- Consistently met deadlines while multitasking numerous responsibilities due to exceptional time management skills and prioritization techniques.
- Collaborated effectively with team members on various projects, contributing valuable input during brainstorming sessions and meetings.
- Improved workplace productivity by maintaining organized filing systems for easy access to essential records.
- Reduced clerical errors with meticulous attention to detail in data entry tasks and document management.
- Provided excellent support to supervisors by coordinating schedules, preparing meeting materials, and assisting with project management tasks as needed.
- Increased customer satisfaction by promptly addressing inquiries via phone, email, or in-person visits to the office.
- Demonstrated exceptional customer service skills by greeting visitors warmly upon arrival and ensuring their needs were promptly met throughout their visit.
- Assisted colleagues with various administrative tasks, contributing to a positive work environment and improved team performance.
- Managed office inventory efficiently, ensuring timely ordering of supplies and equipment maintenance when needed.
- Stayed up-to-date on industry trends regarding office technology advancements for potential implementation in future process improvements.
- Cataloged and managed department records and files for prompt and efficient retrieval.
- Safeguarded sensitive information with strict adherence to confidentiality protocols and proper handling of classified documents.
- Enhanced communication within the team through effective organization of meetings, events, and correspondence.
- Facilitated smooth operations within the office through reliable assistance with daily administrative tasks such as copying, scanning, or distributing documents.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Ensured accuracy of time and attendance for all unit employees
Member Services Team Member
YMCA Woodbury
03.2013 - 02.2024
- greet all members and non members in a courteous and welcoming manner as they enter the facility
- assist members with sign in process to access the desired activity area
- answer phones, answer question and/or direct callers to the appropriate office
- sort incoming mail
- provide tours to prospective members
- utilize AppointmentPlus and Personify computer programs to sign up members for classes, lessons, and personal training appointments
- enter and update information in Personify computer program to track membership sales and cancellations
Daycare Staff Member
YMCA -Woodbury
01.2012 - 02.2014
- Facilitated outdoor playtime sessions that encouraged physical activity while emphasizing safety precautions at all times.
- Helped children develop essential social skills through group activities and peer interactions, fostering a sense of community within the daycare setting.
- Assisted in maintaining clean and orderly classrooms, promoting a healthy environment conducive to learning and growth.
- Managed daily schedules for individual age groups, balancing educational activities with opportunities for free play and exploration.
Cashier
Target
09.2006 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Communication Studies And Sociology
University of Wisconsin, River Falls
River Falls, WI05-2011
Skills
- Multitasking proficiency
- File organization
- Scheduling appointments
- Data entry expertise
- Administrative support
- Report generation
- Teamwork and collaboration
- Customer service
- Verbal and written communication
Timeline
Office Automation Clerk
USDA-ARS
03.2014 - Current
Member Services Team Member
YMCA Woodbury
03.2013 - 02.2024
Daycare Staff Member
YMCA -Woodbury
01.2012 - 02.2014
Cashier
Target
09.2006 - 05.2012
Communication Studies And Sociology
University of Wisconsin, River Falls
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