Kristen Osborn
Newark,Ohio
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Resourceful service coordinator with a several-year history of serving clients in a agency. Proficient in a variety of software applications.
Overview
6
6
years of professional experience
Work History
Service Manager
Atm Solutions
Gahanna, Ohio
12.2022 - 04.2025
- Researched, identified and resolved customer complaints in a timely manner.
- Assisted in the development of training materials related to service coordination processes.
- Developed strategies for improving customer experience with the organization's services.
- Provided support to field technicians during service visits when necessary.
- Handled incoming calls and inquiries from customers regarding services offered.
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
- Toggled between multiple systems and databases to look up information and update records.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
Utility Worker
Cintas
Columbus, Ohio
04.2022 - 12.2022
- Assisted in training employees on proper use of equipment related to utility operations.
- Developed standard operating procedures for operating the facility's utility systems.
- Monitored production processes to ensure compliance with established quality standards.
- Inspected garments to ensure they met quality standards and customer specifications.
Title Production Assistant
Crown Search Services
Columbus, Ohio
09.2019 - 04.2021
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Internship Student
Law Office of Carrie Lott, LLC
Lancaster, Ohio
07.2019 - 09.2019
- Prepared settlement agreements based on attorney instruction.
- Reviewed court documents and prepared summaries of relevant legal points.
- Proofread documents for accuracy before filing them with the court.
- Maintained a calendar system for tracking deadlines related to filings and court appearances.
Education
Bachelor of Science - Criminal Justice
Daymar College
TN04-2022
Skills
- Customer service
- Service coordination
- Complaint resolution
- Scheduling appointments
- Time management
- Effective communication
- Attention to detail
- Multitasking
References
References available upon request.
Timeline
Service Manager
Atm Solutions
12.2022 - 04.2025
Utility Worker
Cintas
04.2022 - 12.2022
Title Production Assistant
Crown Search Services
09.2019 - 04.2021
Internship Student
Law Office of Carrie Lott, LLC
07.2019 - 09.2019
Bachelor of Science - Criminal Justice
Daymar College
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