Kristen Ovalles
Plantation
Summary
Hi, my name is Kristen. I am looking for a full-time job opportunity with potential for growth. I am a hard worker and a fast learner. I am a great team player full of confidence and patience. I have wonderful customer service skills with plenty of great references to go along with that statement. I will be a great asset to your company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Luxury Cruise Specalist
Norwegian Cruise Lines
07.2024 - Current
- Conducted thorough research on cruise destinations and itineraries to provide accurate information and recommendations to clients.
- Delivered exceptional customer service, addressing client concerns with empathy and understanding.
- Implemented new tools and software programs for enhanced client communication and organization of client data.
- Negotiated exclusive deals with suppliers, securing competitive rates and added-value amenities for clients.
- Maintained detailed records of client interactions, ensuring all relevant information was easily accessible for future reference or follow-up inquiries.
- Provided ongoing support throughout the entire booking process, from initial inquiry through post-trip follow-up communication.
- Enhanced customer satisfaction by providing personalized cruise planning and booking services.
Customer Service Representative
The Marcus Group Insurance agency
04.2022 - 06.2024
- 440 Customer Service Insurance agent
- Answered all incoming phone calls and transferred them appropriately
- In charge of contacting all customers when payments were due, as well as mortgage companies
- Keeping up with emails and phone call reminders
- Making copies of documents and faxing them as well
- Updating agents with messages
- Assisting customers who came into the office
- Updating our database with the latest customer's policy information
- Keeping and maintaining a clean lobby and reception area
Food Service Supervisor
Renaissance Charter School
03.2016 - 04.2022
- Manages staff of three
- Implementing all company protocols and safety measures, following the State Health Department
- Money handling, processing payments and updating accounts
- Placing orders and taking inventory
- Managing a client data base of 700 plus accounts
- Running daily reports
Barista
Starbucks
03.2014 - 07.2016
- Prepared beverages, maintained a clean working environment, customer service, money handling, order processing, Sales and upselling.
- Monitored inventory levels of supplies and restocked when necessary.
- Created promotional displays for advertising special events or promotions at the cafe.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Adult & Child Caregiver
Home Health Care
03.2009 - 02.2016
- Provide daily living assistance with a friendly smile
- Provide personal hygiene needs and assistance
- Provide medication reminders and verbal encouragement and support
- Basic housekeeping and cooking duties as needed
- Transportation needs
- Overnight Care
- Prep bottles for babies
- Diaper changing
- Basic childcare duties
- Potty Training
- Maintaining a routine/ schedule for children
- Specializing in memory and Alzheimer's care
Data Entry
The Marcus Group
02.2011 - 03.2012
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Research and obtain further information for incomplete documents
- Scan, fax, copying, and mailing Client Documents
- Comply with data integrity and security policies
- Emailing Agents, Emailing Customers Receptionist
- Assisting at front desk reception, Answering multi line phone system, transferring calls, providing information, and greeting clients
- Keeping a organized and clean work space
Education
Medical Assistant Tech -
Florida Career College
01.2010
GED -
Plantation High School
01.2009
Skills
- Food Service
- Account updating
- Alzheimer's Care
- Multi-line Phone Systems
- Caregiving
- Dementia Care
- Insurance Verification
- Data Entry
- Inbound and Outbound Calling
- Computer Skills
- Management (4 years)
- Team management
- Hospitality
- Customer service
- Cash handling
- Food safety
- Management
- Barista experience
- Supervising experience
- Childcare
- Experience working with students
- Front desk
- Interviewing
- HIPAA
- Office management
- Organizational skills
- Administrative experience
- Client relationship building
- Sales proficiency
Certification
Driver's License
Timeline
Luxury Cruise Specalist
Norwegian Cruise Lines
07.2024 - Current
Customer Service Representative
The Marcus Group Insurance agency
04.2022 - 06.2024
Food Service Supervisor
Renaissance Charter School
03.2016 - 04.2022
Barista
Starbucks
03.2014 - 07.2016
Data Entry
The Marcus Group
02.2011 - 03.2012
Adult & Child Caregiver
Home Health Care
03.2009 - 02.2016
GED -
Plantation High School
Medical Assistant Tech -
Florida Career College
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