Kristen Park
Summary
Proven pharmacy technician at Kroger Pharmacy, adept in workflow optimization and maintaining confidentiality, showcases exceptional problem-solving and team collaboration skills. Enhanced pharmacy efficiency and reduced medication errors, demonstrating a commitment to accuracy and quality service. Experienced in customer interaction and operational excellence across retail environments, including Kohls and Chick-fil-A.
Overview
16
16
years of professional experience
Work History
Kroger Pharmacy Technician
Kroger Pharmacy
11.2011 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Floor Associate
Kohls Department Store
11.2009 - 11.2013
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
Cashier
Chick-fil-A
10.2005 - 04.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
Associate of Applied Science - Early Childhood Care And Education
West Georgia Technical College
La Grange, GA05-2014
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Labeling accuracy
- Order verification
- OTC recommendations
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
Kroger Pharmacy Technician
Kroger Pharmacy
11.2011 - 06.2021
Floor Associate
Kohls Department Store
11.2009 - 11.2013
Cashier
Chick-fil-A
10.2005 - 04.2009
Associate of Applied Science - Early Childhood Care And Education
West Georgia Technical College
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