Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Parris

Glen Burnie,MD

Summary

Resourceful Product Specialist known for high productivity and efficient task completion. Possess specialized skills in market analysis, and customer engagement strategies. Excel in communication, teamwork, and adaptability, using these soft skills to drive product success and foster collaborative environments.

Overview

4
4
years of professional experience

Work History

Product Specialist

King Kia of Laurel
Laurel, MD
09.2023 - Current
  • Utilized CRM systems to track customer interactions and feedback for continuous improvement.
  • Engaged with key clients to gather feedback and foster strong relationships.
  • Maintained up-to-date knowledge of industry trends and competitor products.
  • Participated in sales meetings and calls, providing expert product knowledge and support.
  • Researched competitor products and consumer interests to anticipate and answer questions, providing more information.
  • Trained new specialists to present company products or services.
  • Greeted customers and provided product information.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Conducted test drives for prospective buyers.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Advised customers on financing options and warranties available for their purchase.
  • Developed relationships with potential buyers through phone calls and emails.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Showcased vehicle features and took customers on test drives in local area.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Responded to inquiries from potential customers via email and telephone.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Greeted customers to determine wants or needs.

New Car Sales Manager

Koons Kia of Owings Mills
Owings Mills, MD
03.2022 - 09.2023
  • Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
  • Hire, train, motivate, counsels and monitors the performance of all sales employees.
  • Assist individual salespeople in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet those goals.
  • Maintain an accurate daily log that reflects all sales activities/sales in the dealership.
  • Ensure proper follow-up of all potential buyers by developing, implementing and monitoring a prospecting and sales control system.
  • Maintain teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
  • Conduct daily sales meetings.
  • Provide proper product knowledge and training resources for sales staff on a regular basis.
  • Appraise potential trade-ins
  • Identified potential new customers through research, cold-calling, and networking activities.
  • Maintained relationships with existing customers to encourage repeat business.
  • Analyzed monthly sales figures to identify trends and opportunities for improvement.
  • Monitored daily performance of sales team and provided feedback to maximize efficiency.
  • Resolved customer complaints promptly and professionally.
  • Tracked competitor activity in order to develop competitive strategies that would attract more buyers from the marketplace.
  • Build new inventory.
  • Managed daily operations of the showroom floor including staffing schedules, customer relations issues, display maintenance.
  • Performed administrative duties such as creating reports on sales performance or maintaining records of customer purchases.
  • Maintained vehicle selection, pricing and specials on website and social media.
  • Developed and executed strategies to improve new vehicle sales.
  • Leveraged CRM database to drive customer contacts, appointments, and sales.
  • Coached, developed and motivated team to achieve revenue goals.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Built sales forecasts and schedules to reflect desired productivity targets.

Finance Manager

Koons Kia of Owings Mills
Owings Mills, MD
03.2021 - 02.2022
  • Present financing options: Provide car buyers with a variety of financing options, interest rates, and lending institutions
  • Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
  • Ensure compliance: Ensure all transactions comply with federal, state, and local regulations.
  • Train salespeople: Create sales training programs to teach salespeople how to sell financing.
  • Manage documentation: Complete all required documentation for each transaction, including car sale contracts and payoff values.
  • Collect fees: Oversee the collection of finance and insurance fees.
  • Set goals: Establish and reach monthly goals for finance and insurance, automotive sales, and customer service.
  • Support sales: Support the auto sales manager during vehicle purchases, and offer aftermarket products, service contracts, and insurance programs.
  • Manage inventory: Manage the inventory of finance department supplies, including forms

Education

Some College (No Degree) - Special Education

Anne Arundel Community College
Arnold, MD

Skills

  • CRM Management
  • Customer Relationship
  • Management
  • Leadership
  • Client Management
  • Deal Closing
  • Sales Performance Metrics
  • Strategic Planning
  • Analytical Thinking
  • Financial Analysis

Timeline

Product Specialist

King Kia of Laurel
09.2023 - Current

New Car Sales Manager

Koons Kia of Owings Mills
03.2022 - 09.2023

Finance Manager

Koons Kia of Owings Mills
03.2021 - 02.2022

Some College (No Degree) - Special Education

Anne Arundel Community College

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Kristen Parris