Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Pearson

Fredericksburg,VA

Summary

Highly driven, dependable, and honest individual with a proven track record of excelling in team-oriented environments. Enthusiastic about continuous learning and actively contributing to the success of any organization. Possessing strong multitasking abilities, brings several years of experience in administrative roles, as well as exposure to the food industry, educational settings, and retail sectors. Skilled at collaborating within a team dynamic while also demonstrating the capability to work autonomously.

Overview

26
26
years of professional experience

Work History

Technical Support

Geico
08.2024 - Current
  • I finalize the procedures for Atlas claim verifications and Umbrella verifications. These are checks for claims that require dispatch overnight via UPS, FedEx, or certified mail.
  • I had only been in this role for a month when I was asked to train a new colleague.
  • I utilize multiple computer systems to update the check information, including our Atlas system, check pull, claims support, and our UPS site to generate labels for overnight checks and documents.
  • I also respond to all emails related to Atlas checks in a timely and courteous manner.
  • Additionally, I assist with the supply orders for the check team, as well as ordering our UPS and FedEx envelopes and FedEx labels.
  • I monitor the print queue to transfer checks to the local print queue.
  • Furthermore, I assist various other departments whenever time permit

Lead, Mai Handling

Geico
10.2014 - 08.2024
  • I performed daily responsibilities with accuracy and efficiency.
  • I managed the Saturday PORS (Post Office Receipt Secured) process, which involved verifying the date, the lists, and calculating the fees.
  • Additionally, I prepared the necessary documentation for the Ashland Post Office, where these items were processed.
  • This included all other relevant copies and the completion of paperwork.
  • I verified the AM and PM PORS from Monday to Friday for Manual Metering, ensuring the accuracy of counts, dates, and calculated fees, while also completing all associated paperwork related to that task.
  • For processing PORS reprints, I needed to submit the information into the ADF system to request reprints of checks that were damaged.
  • At the end of each month, I gathered all printers count for every printer.
  • I restocked shelves and ordered envelopes daily for the production floor.
  • If necessary, I would operate a machine if required.

Clerical Paraprofessional

Stafford County Public Schools
03.2001 - 10.2014
  • In this position, I provided support to the front office by performing various tasks such as answering phone calls, assisting parents or visitors entering the building, and helping children.
  • Additionally, I aided the Bookkeeper with invoices, timesheets, and other assorted projects.
  • I supported the Principal by creating monthly newsletters and making copies for the entire school.
  • I assisted the Physical Education Teacher twice a week during class lessons.
  • I organized classroom materials and maintained a clean learning environment.
  • I conducted small group tutoring sessions to reinforce learning concepts.
  • I applied positive reinforcement to redirect negative learning behaviors.
  • I offered guidance to students in the classroom, supporting them throughout their academic instruction and assignments.
  • I departed from Elementary School to return to Geico on a full-time basis.

Cashier/Manager

Forbes Street Market
03.2004 - 03.2008
  • Supervised cash register functions to ensure precision.
  • Addressed any customer issues or concerns.
  • Additionally, we prepared food items such as BBQ, crab cake sandwiches, etc.
  • Processed payments by calculating total purchases, including checks, cash, credit cards, and debit cards.
  • Managed the opening and closing of the store.
  • Cleaned and replenished shelves.
  • Completed end-of-night cash totals and filled out deposit slips.
  • I continued to help when needed for several months.

Document Specialists

Geico
03.1999 - 03.2001
  • In this role, I was tasked with processing and typing specific documents related to New Business, Endorsements, and Renewals.
  • I was also responsible for processing and balancing the daily check log, in addition to managing the tracking of Post Office Receipt Secured cancellation notices and processing claim documents.
  • I left this position to work at the elementary school my children were attending; however, I continued to work part-time for two years under the management of Donna Truslow.
  • I departed from Geico to take on a full-time role at the Elementary School that my children will be attending, however I did stay on part time for 2 years.

Education

High School Diploma -

American School
Fredericksburg, VA
11.1989

Skills

  • Time management skills
  • Organization and prioritization
  • Computer skills
  • Team building
  • Analytical and critical thinking
  • Microsoft Word
  • Problem-solving
  • Excellent customer service skills and ability to multi-task with strong attention to detail
  • Verbal/written communication and interpersonal skills

Timeline

Technical Support

Geico
08.2024 - Current

Lead, Mai Handling

Geico
10.2014 - 08.2024

Cashier/Manager

Forbes Street Market
03.2004 - 03.2008

Clerical Paraprofessional

Stafford County Public Schools
03.2001 - 10.2014

Document Specialists

Geico
03.1999 - 03.2001

High School Diploma -

American School

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