Kristen Pena
San Marcos,TX
Summary
Driven Associate at Five Below, excelled in enhancing customer satisfaction and streamlining inventory management. Leveraged strong leadership qualities and computer skills to boost team productivity and foster key client relationships. Achieved significant improvements in customer engagement and operational efficiency, demonstrating a results-oriented approach with a blend of hard and soft skills.
Overview
1
1
year of professional experience
Work History
Associate
Five Below
10.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Del Valle High School
Del Valle, TX05.2024
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Work Planning and Prioritization
- New Hire Training
- Issue Resolution
Timeline
Associate
Five Below
10.2023 - Current
High School Diploma -
Del Valle High School
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